Windows 10: msert scan shows 2 infected files while scanning, but then ends with "no problems" and no...

Discus and support msert scan shows 2 infected files while scanning, but then ends with "no problems" and no... in Windows 10 Software and Apps to solve the problem; Got a warning of a PUP from windows yesterday, the asktoolbar thing- and here told me to run the MS Security Scanner.I ran it and while scanning and... Discussion in 'Windows 10 Software and Apps' started by eJud2001a, Apr 13, 2025.

  1. eJud2001a Win User

    msert scan shows 2 infected files while scanning, but then ends with "no problems" and no...


    Got a warning of a PUP from windows yesterday, the asktoolbar thing- and here told me to run the MS Security Scanner.I ran it and while scanning and showing progress, it said it found 2 infected files. But at the end, it said it was clean; and there was no option for a report. Since the scan runs so fast, I have no way of knowing which are the infected files, and no report to search to identify them. I ran it again and same results- shows 2 infected, then ends "clean".

    :)
     
    eJud2001a, Apr 13, 2025
    #1
  2. mayhd Win User

    MSERT reruns keep showing infected files

    Hello!

    I ran MSERT the first time and it showed 7 infected files, but at the end only one was listed as removed (VirTool:Win32/DefenderTamperingRestore).

    I ran the MSERT twice after that (restarted my laptop after every run) and infected files number went up to 11 but it said no virus or spyware was detected. How could the infected file number increase but nothing is removed or quarantined? is there another method to scan for malware? I also turned on the Virus Threat Protection in my account and have a Virus Protection software that never detected the malware prior to the MSERT scan. how can i make sure my system is cleaned from malware?

    thanks!
     
    mayhd, Apr 13, 2025
    #2
  3. MSERT scan results confusing

    While running the MSERT software, which took a little over an hour to complete a full scan, it indicated that 2 files were "infected." However, when the scan completed, it stated that the scan was completed successfully, and that no viruses, spyware, or other unwanted software was detected. It did not provide a report showing any harmful files or software, so I am not sure what to believe. Why would the scan show 2 files infected during the scanning process, but then indicated nothing was found at the end of the scan? Any help would be appreciated; thanks.
     
    david belcher, Apr 13, 2025
    #3
  4. quietman7 Win User

    msert scan shows 2 infected files while scanning, but then ends with "no problems" and no...

    MSERT scanned 23 files infected, viruses/malware

    If the Microsoft Safety Scanner shows clean (no detections found) when finished, then it's most likely that MSERT suspected a possible threat during the scan, displayed it as such (infected files) but determined the file(s) were not an actual confirmed threat(s) upon completion.

    Keep in mind that Microsoft Safety Scanner (MSERT) is intended to be a supplement to an existing anti-virus program (not a replacement).
     
    quietman7, Apr 13, 2025
    #4
Thema:

msert scan shows 2 infected files while scanning, but then ends with "no problems" and no...

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