Windows 10: MS explorer stopped accessing photo details

My MS Explorer Win 10 has stopped accessing photo details in most of my folders internal drive or remote. If a copy the file to the desktop I can see the file's details. If I access the file through my WD My Cloud I can see the details. If I access the file through MS Explorer the details are blank. Why?????

:)

 

Windows 10 Explorer File Details Pane

Hi,

If you are referring for preview pane in File explorer then follow the steps below.

• Open File explorer; open any document or file or folder.
• Click on View on the Quick access toolbar ribbon.
• Click on Preview pane or Details pane.

You may please provide your suggestions in the feedback app. It will be directly referred by our
developer’s team for further improvement.



Follow the steps:

• Go to Start, enter the phrase Windows Feedback and then select Windows Feedback.
• See if someone else has given similar feedback by entering the topic, such as Microsoft Music.
• If you find similar feedback, select it, add any details and then select
  Me too.
• To narrow your search to a specific category, pick the category that most closely matches your feedback (so it gets to the right people quickly). For example, for feedback about the Music app, select Apps > Music.
• If you don’t find any similar feedback, select New Feedback, choose a topic from
  Select a category and then select a subcategory.
• Enter your feedback (the more details the better!), add a screenshot if you can, and you're done.

Hope it helps. Thank you.

 

File Explorer Crashes and unable to access Photo App

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience caused to you while accessing the photos from Photo App, we will help you with this issue.

I suggest you to copy the photos files to a different location and try to upload it as a profile picture on Outlook account and check if you are able to do it.

If the issue still persist, suggest you to troubleshoot the Photo App.

Method 1:

I suggest you to run the Windows Store Apps troubleshooter.

Follow the below steps:

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Windows Store Apps.
• Select “Advance” and click on “Run as Administrator”.
• 
  Click “Next” and follow the on-screen instructions to complete the troubleshooting process.
  

If the issue persists then follow the below method:

Method 2: I would recommend you to uninstall the Photo app
using Windows PowerShell command and reinstall using the Windows store. Follow the below steps.

• 
  Open the Start menu, type Windows PowerShell in
  the search bar.
  
• 
  Right click on the Windows PowerShell and select Run as administrator.
  
• 
  Enter the below command to uninstall the Photo app.
  

• get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage

After performing the above steps, install the Photo app from the Windows store.

Reference: Refer to the following Microsoft article on
Photos app for Windows help.

Note: The steps for Windows 8.1 applies to Windows 10.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

 

Details Pane in not visible in File explorer window

Hello Arafeh,

Thank you for posting in Microsoft Community.

I understand that you are not getting the details of the file in File Explorer. We will help you.

I suggest you to refer the below steps and check if it helps.

• Press Windows + E keys, opens the File explorer.
• Click on the View tab in File ribbon.
• Click on the Details Pane. Check if the details are appearing in File explorer after selecting any files.

Follow the below image.



Hope it helps. Keep us posted to help you better.