Windows 10: Mixed Reality no signal

When I open Mixed Reality or click Steam VR, my screen says No Signal. 1. Check cable connections. 2. Press Source on your remote to select connected source device. I was able to connect to my Samsung Odyssey Plus the day before. I did update my graphics driver and it still worked until it didn't. After seeing the No Signal message, my only option is to turn off my PC. I uninstalled the GPU, Hololens sensor and headset drivers and mixed reality app as well as unlugged / plugged the HDMI and USB connections. I called Samsung and they told me it was a Windows issue.

:)

 

Mixed Reality

Hi,



Thank you for posting in Microsoft Community.

I understand that you are facing issues connecting the Lenovo Mixed Reality headset and you get your message “Connect your headset”. We will certainly assist you with this issue.

Usually, we see this message if the device is not connected properly or the Device Manager is unable to load the drivers for the headset.

The use of USB or HDMI extension cables is not officially supported with Windows Mixed Reality headsets. Due to varying resulting signal integrity and bus power between your PC's USB controller and the Mixed Reality headset, the use of such cables
may significantly impact your Mixed Reality experience.

I would suggest you to check the steps under section“I get a message that says "Connect your headset" even though I’ve plugged in my headset”
in
Troubleshooting Windows Mixed Reality.

If you are using adapters you may also want to check the article on
Recommended adapters.

However, the issue could be due to the use of extension cables. Please let us know what happens when you connect the headset without using the extension cables.



Regards,

Vivian S

 

lenovo Mixed reality controllers

Hello Bill,

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

1. Press Windows key + R, then type in winver.
2. Click OK.
3. Were there any recent changes made prior to this issue?
4. Are you getting any specific error messages when setting up the Mixed Reality Controllers?
5. What is the make and model of your computer?

Upon researching, it was stated in this article that KB4284848 "Addresses a performance issue with Windows Mixed Reality on some laptops with hybrid graphics adapters, such as Surface Book 2".
If you're using a laptop that supports hybrid graphics adapters, then its advisable to install the said KB update.

In addition, here are some articles that may help you troubleshoot your Mixed Reality Controllers:

• Troubleshooting Windows Mixed Reality
• Using Windows Mixed Reality FAQ

Looking forward to your response.

Regards.

 

Windows Mixed Reality HP Disconnects Upon Visor Lift

Hi,

Thank you for writing to Microsoft Community Forums.

We understand the difficulties you are facing with the HP Windows Mixed Reality device and we appreciate your effort for providing the information on the issue. In order to get clarity and to assist you accordingly, please reply with the answers to
the questions below.

• What is the make and model of the PC?
  
• What is the model number of the Windows Mixed Reality HP device?
  
• Did you check the Windows Mixed Reality
  HP on a different computer?
  
• Are you aware of any changes in the PC prior to this issue?

However, we would suggest you to perform these methods and check if the issue persists.

Method 1: Troubleshoot
Mixed Reality headset displays

We would suggest you to perform the steps as referred under Mixed Reality headset display in this article:
Troubleshooting Windows Mixed Reality.

Method 2: New user account

This issue may be due to a profile corruption. Hence, in order to eliminate possibilities, we would suggest you to create a new user account and check. Follow the steps from the article

Create a local user or administrator account in Windows 10 to create a new user account.

We await your response.

Aditya Roy

Microsoft Community – Moderator