Windows 10: MINIDUMP file analysis help

For the last few months, i've been getting regular blue-screens with my laptop. I've tried updating all my drivers from the manufacturer's website and especially the BTHport driver warned in the dump file, but to no avail. For the blue-screens themselves seem to have no pattern randomly, sometimes while doing quest link, sometimes when i leave my laptop running AFK for a while with no apparent reason. the bugcheck analysis: ******************************************************************************** **

:)

 

Help with minidump analysis.

Hi Jack,

I am Dave, I will help you with this.

Your minidump files just indicate memory (RAM) corruption no specific driver is listed

I note Genshin Impact is listed in the dump files, are you only getting blue screens with that game?

 

Help with minidump analysis

That was the only factor listed in your minidump files as a cause of the system crashes, please monitor your system after uninstalling that software to see if it is now stable.

 

Help with minidump analysis

Hi, I am Dave, I will help you with this.

Your minidump files all list a virtual driver that is usually associated to software named JukeBox Player as the cause of the system crashes.

Do you have that JukeBox Player software installed, if you do, uninstall that software and restart your PC then wait to see if your system is stable.