Windows 10: Microsoft's system update can cause compatibility issues with Bluetooth Hands Free audio

HiWindows: I am meeting an issue about bluetooth hands free audio. I use phonelink which developed by microsoft to call phone. But the audio of the phone call can't be transferred to the laptop When I use the system's recovery function to clear my laptop the audio of phone call can be transferred to the laptop as expected. But when i run the system update, the windows will install following Knowledge Base, then the audio of phone call which called by phonelink will can't be transferred to the laptop event if i test this after restarting my laptop.KB2267602KB890830KB5007651KB4023057 So

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Bluetooth kills all audio to/from phone Lumia 635

Hi BruceSAllen.

Thank you for posting on the forum.

I understand that using Bluetooth connection between your Lumia 635 and your Car's audio system causes issues in relation to audio connection, you're not able to send nor receive audio signal.

In this situation I would advise to try few troubleshooting steps.

I would suggest to try to connect the phone via Bluetooth to another Bluetooth audio system, in order to isolate the issue.

In relation to connection with your Car's Audio System, I would try to Remove the Paired Device,

Settings > Bluetooth, tap and hold your finger on your Car Audio System that should be listed here and select Delete,

and Pair it again after that.

Within the Windows Phone Bluetooth FAQ, you will find a list of compatible Bluetooth profiles,

it's worth checking if the Car's Audio System also provides compatibility with the listed profiles:

What does it mean if Windows isn't supported? - Microsoft Support

If the issue persists in both described situations, I would advise to backup your phone's content and process your phone's Reset.

For more information about backup :

What does it mean if Windows isn't supported? - Microsoft Support

For more information about Reset :

What does it mean if Windows isn't supported? - Microsoft Support

If the issue persists after Hard Resetting the phone, and you've confirmed that the Car's Audio System is compatible with listed Bluetooth profiles, I would suggest contacting the place of purchase of the phone, as the device might need servicing.

Thank You,

Marek

 

Bluetooth Audio Receiver is not working (Idle)

Hello Sebastian-De

Welcome to the Microsoft community.

It sounds like you've already gone through a comprehensive troubleshooting process for your "Bluetooth Audio Receiver" software issue. Given the steps you've taken, here are a few more suggestions and potential causes to explore:

1. Compatibility Issues: Ensure that the "Bluetooth Audio Receiver" software is fully compatible with the current version of your operating system. Sometimes, software updates or OS updates can introduce compatibility issues.
   
2. Bluetooth Services: Check the Bluetooth support service in your operating system. Ensure that the service is running correctly. You can do this by going to the Services app in Windows and checking the status of services related to Bluetooth (e.g., "Bluetooth Support Service" or similar). Restart these services and see if that helps.
   
3. Software Configuration: Look into the settings or configuration options within the "Bluetooth Audio Receiver" software. There might be settings that need to be adjusted or toggled to recognize new devices properly.
   
4. Bluetooth Profiles: Ensure that the Bluetooth profiles required by the "Bluetooth Audio Receiver" software are supported by your Bluetooth adapter and the mobile phones you're trying to connect. Not all Bluetooth adapters support all profiles, and this could cause connectivity issues.
   
5. Alternative Software: If the problem persists, you might want to look into alternative software solutions for receiving audio from your mobile device over Bluetooth. There are various applications out there that might offer similar functionality.
   
6. Contact Support: If none of the above steps work, consider reaching out to the support team for the "Bluetooth Audio Receiver" software. They might be aware of this specific issue and could offer a solution or workaround.
   

Since the issue is with the software not recognizing devices rather than a hardware connectivity issue (as evidenced by your jukebox working fine), the problem likely lies within the software itself or its interaction with your system's configuration.

If there is anything that is unclear or I can't understand your problem, please feel free to let me know.

Best regards

| Microsoft Community Support Specialist

 

Bluetooth audio syncing issue

Hi,

There are a lot of factors that can cause the issue about your Bluetooth such as incompatible drivers, hardware issues, and more. We suggest that you go to this

link which lists all troubleshooting steps for Bluetooth issues.

Regarding your question about locking Windows Anniversary update, it is possible to postpone an update but it cannot be stopped.

Update us on the status of the issue.

Regards.