Windows 10: Microsoft Sculpt keyboard stopped working - gone "mad"

My Sculpt keyboard suddenly stopped working today. Mouse and number pad that are part of same bundle still work fine.

First I noticed is that the keyboard went 'mad' after a few hours of working fine as usual in the morning. It kept scrolling quickly from button to button on the screen, as if someone kept pushing the Tab key. I realised after a while that I can stop the madness by pressing Scroll Lock, but then it only works for 2 minutes or so, before it stops reacting probably disconnects although device manager tells me it is working without problems.

I tried:

changing the batteries.

restarting many times

checking that I have no updates pending

updating the driver

tried keyboard and mouse on a different computer


The problem is always the same: When I restart the computer, the keyboard does not come on and I can only get it to connect by taking out the batteries and putting them back in again. Keyboard comes on and starts 'madly scrolling'. I stop it with Scroll Lock. It works for 2-5 minutes, then stops responding until I restart it again by taking the batteries out cue the mad scrolling.

I tried typing in Word whilst the mad scrolling went on and it does insert multiple Tabs into the document; however, there seems to be nothing wrong with the Tab key itself. No blockage or anything.


It must be the keyboard malfunctioning, since the problem is the same on a different computer?

My regular computer is Windows 10 64 bit. In order to try on a different computer, I had to dig out an old Windows 7 which is up to date to the point where support was discontinued.


Any ideas would be greatly appreciated.

Many thanks,

G

:)

 

MIcrosoft Sculpt Keyboard suddenly stopped working

Microsoft sculpt keyboard stopped working. I have 2 and they both stopped working.

 

microsoft sculpt ergonomic keyboard

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while using the Microsoft Sculpt Ergonomic keyboard on your PC as it stops working. For more clarity on the issue, please respond to the questions below.

1. Are you aware of any changes made to the PC?
   
2. Which build version of Windows 10 are you using currently?
   
3. Does the issue occurs while using a specific application or all the applications?
   
4. Is the trans-receiver for the keyboard connected properly to the PC?
   

Meanwhile, you can try re-installing the drivers and Microsoft Mouse and keyboard center for the keyboard and check if that helps. You can download the drivers from the

Microsoft website.



If the issue persists, please get back to us with the results of troubleshooting steps to assist you better.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Microsoft Sculpt Mobile Keyboard Pictured

Microsoft is applying the design principles of its September-launched Sculpt Comfort desktop keyboard on a new product targeting Windows 8 tablet-docked desktops and notebooks, the Sculpt Mobile. Measuring 355 x 167 x 13 mm (WxDxH), and weighing 438 g, the Sculpt Mobile is a compact wireless keyboard that uses Bluetooth to talk to its host device. It features a compact 87-key QWERTY layout in a number of IMEs. Pictured below is the Japanese + English keyset. Powered by two AAA-size batteries, the Sclupt Mobile can work up to 5 months with typical usage before needing a battery replacement. It can maintain a range of 10 meters with its included USB Bluetooth dongle, which can vary, if using the tablet's in-built Bluetooth transceiver. Slated for November 2, the Sculpt Mobile is expected to be priced at 4,935 JPY (US $63).







Source: Hermitage Akihabara