Windows 10: Microsoft Sculpt Comfort Desktop - Pairing/Connecting

Microsoft Sculpt Comfort DesktopKeyboard 1531/Mouse 1557/USB 1461S/N - 0509800770767I cannot for the life of me, figure out how to connect this to my laptopNothing is showing up in the adding Bluetooth/wireless sectionsThere is no First Connect Button on the USBNo pair buttons on the keyboard or mouseI have downloaded the Mouse and Keyboard CenterNo options for connectivityWhen I plug it the USB:The Bluetooth menu shows:"Mouse, Keyboard & Pen"Mouse USB Dual Receiver Wireless Keyboard Mouse and Keyboard CenterMicrosoft USB Dual Receiver Wireless Mouse Mouse and Keyboard CenterUnder "Oth

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Sculpt comfort mouse not pairing to new device

Hi Caden,

Thank you for posting your query on Microsoft Community. We are sorry for the inconvenience caused.

I see that you are facing issues with the Sculpt comfort mouse which is not pairing.

Please answer the below questions to assist you better,

1. What is the make and model of the Sculpt comfort mouse?

2. Are you getting any error message while pairing it to device?

3. Are you able to pair other Bluetooth enabled devices?

Try to pair Sculpt comfort mouse to other Bluetooth enabled devices and check if it pairs.

I would suggest you to install the Sculpt comfort mouse drivers in Compatibility Mode and check if it helps.

Please follow the steps below for more information:

1.
Right click on the setup file of the driver and select
Properties.

2.
Select Compatibility Tab.

3.
Place a check mark next to Run this program in Compatibility mode and select the
operating system accordingly from the drop down list.

4.
Click OK and run the setup.

Please refer the below link to install the drivers in compatibility mode,

https://www.microsoft.com/hardware/en-gb/p/sculpt-comfort-mouse?ppud=4#support

You may also refer.

Connect to Bluetooth devices

Pair a Bluetooth device in Windows

Why isn't Windows finding my Bluetooth or other wireless device?

Pair a Bluetooth device in Windows (Applies
to Windows 10)

(To access Settings Type settings in the Search Bar and then Enter in Windows 10)

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

Sculpt Comfort Mouse not pairing

See subj. - Microsoft Sculpt Comfort Mouse refuses to pair with Windows 10 (installed in Boot Camp on MacBook Pro) - So far I did as follows: started Windows, opened Settings - Bluetooth box, then turn my mouse on, then pressed and held the 'pairing' button
on it, the mouse appears on the list of discovered devices, I select 'Pair' and after a second or so Windows says 'Could not pair, try again and make sure the mouse is discoverable again' - and the mouse disappears from the list and is not seen again there
until I restart Windows. I repeated the same procedure dozens of times and so far was unsuccessful at pairing it in Windows 10.

I tried downloading Mouse & Keyboard Centre from the MS site, but it didn't help. I tried to update Bluetooth drivers - this didn't work. I launched all possible & imaginable troubleshooters etc etc - it didn't work. Can Microsoft please explain why its own
product refuses to work on its own Operating System????

The most amusing fact is that the same Microsoft mouse works and pairs perfectly in OS X on the same machine.

Equipment: Microsoft Sculpt Comfort Mouse (Bluetooth), MacBook Pro 15'', OS Windows 10 Home (2nd release) in Boot Camp, all updates etc. installed.

 

Microsoft Sculpt Comfort Desktop - Mouse stopped responding

The product I'm using doesn't have a BT connectivity, so all the documentation regarding BT is of no help.

Mouse and Keyboard Center download