Windows 10: Microsoft Learn account problems

When trying the re-schedule my SC-900 exam, the system request me to complete my legal name details Although updated the system does not remember it and keep on prompting to complete my legal name details. Hence not able to schedule my exam. User name is : GEERTJENSRobOBSSEUR-2184

:)

 

Cannot Sign Into Microsoft Learn Account After Signing In Successfully

Hi

Welcome to Microsoft community.

The issue you're experiencing with Microsoft Learn, where you're unable to stay signed in or your profile doesn't appear as logged in despite being able to sign into other Microsoft services, can be frustrating, especially when it impedes your learning progress. Here’s a structured approach to troubleshooting and potentially resolving this issue:

Verify Account Status

• Ensure your account is in good standing and there are no outstanding issues that might affect your access to Microsoft Learn. Sometimes, account or subscription issues can lead to unexpected behavior on specific services.
  

Try a Different Network

• Occasionally, network-related issues can cause problems with specific websites. If possible, try connecting to a different network (e.g., switching from your home Wi-Fi to a mobile hotspot) to rule out any network-specific issues.
  

Disable Browser Extensions/Add-Ons

• Browser extensions can sometimes interfere with website functionality. Try disabling all browser extensions and then access Microsoft Learn to see if the issue persists. If this resolves the issue, re-enable extensions one at a time to identify the culprit.
  

Reset Browser Settings

• If disabling extensions doesn't help, consider resetting your browser settings to default. Be aware that this will clear your browser data, including cookies, cache, and saved passwords. Check your browser’s help guide for instructions on how to reset settings.
  
• Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.
  

Test with a Different Device

• Although you mentioned trying other devices, ensure at least one of those devices is using a different network to rule out any device-specific or network-related issues comprehensively.
  

Contact Microsoft Support

• If none of the above steps resolve the issue, your next best step is to contact Microsoft Support directly. Since this issue is specific to Microsoft Learn and affects your ability to save progress on certification training, Microsoft Support will be better equipped to investigate and address account-specific or technical issues.
  

It's important to systematically go through these troubleshooting steps to identify where the issue might be stemming from. Given the nature of the problem and the steps you've already taken, contacting Microsoft Support seems like the most effective path forward to resolving this issue.

Please feel free to let me know how it goes.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Cannot link/add my Microsoft Account to Local Account

Hello Ken,

Im using Win10 Build 1607 with all latest update.

I also run all related troubleshooters:

• Windows Update
• Store Apps (says i have to login in my microsoft account but thats the problem, i can't)
• Microsoft Accounts

No Problem found. Also the suggestions from Microsoft didnt helped.

 

Cannot sign in microsoft account.

My device: Lumia 520. GDR2.
I cannot sign in my Microsoft account on my device. It didnt say any error but Microsoft account is not listed in Email and account list. When I click add button, it will show microsoft account option but after press sign in, it is still not shown in email
and account. Another problem is i cannot delete facebook account. Error code: 0x83cf1202. I have tried as suggested here: http://support.microsoft.com/kb/2475837/en-us#step0x83cf1202 but as my Microsoft account is not shown, I cannot do step 6.

Any suggestion?