Windows 10: Microsoft Defender deleted the content of a downloaded file

We were unable to download a file as Microsoft Virus & Threat scan bloked it. We created Virus execlusion policy to execlude its extension from the scan and we were able to download it, but its content has been deleted.Could someone tell me how to download the exexluded files without defender deleting its content? Thanks in AdvanceAli

:)

 

Specific download gets instantly deleted

Hello MamsteriMagic，

Welcome to the Microsoft Community！

Thanks for the description you provided. According to your description, this is usually the case when the downloaded content is deleted by the anti-virus software. I noticed that you have tried to close Windows Defender, but as far as I know, Users of Windows 10 Home can't easily turn off Windows Defender, in order to better understand your problem, I would like to ask you the following information:

• Can you provide a way to turn off your firewall Windows Defender?
  
• Are you talking about a Windows Defender firewall or a third party firewall?
  
• In addition to Windows Defender, do you have any other antivirus software installed?
  

In addition, if your downloaded file was deleted by Windows Defender, perhaps your file was not actually deleted, but was quarantined by Windows Defender, you can try the steps in the following link to help you recover your downloaded content:

How to restore files quarantined by Endpoint Protection to an alternative location - Microsoft Support



Please tell me the progress of this problem. If you have any questions or additions about this problem, please feel free to reply below. I will provide you with further technical help and look forward to your reply.

Best Regarts ,

Morning | Microsoft Technical Support Community

 

All files on Downloads folder gone after updating windows defender

Hi,

I understand the inconvenience caused to you. We will help you to resolve the issue.

I suggest you to follow the below steps to recover the deleted files in Windows Defender and check if it helps.

• In the search box type as ‘Windows Defender’ and click on it.
• Under the tab ‘History’ select the option ‘Quarantined items’.
• Click on ‘View Details’ and check if any files are available.
• If the files are present then click on the file and click on ‘Restore’.

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.

 

Issue with Windows Defender persistently detecting deleted file as a threat

Hi, I am Dave, I will help you with this.

1

Boot Windows into Safe Mode.

Open File Explorer, then on the View menu at the top, temporarily turn on 'Hidden Items'.

Navigate to this folder: C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service

Delete the contents of that Service folder.

Navigate to this folder:

C:\ProgramData\Microsoft\Windows Defender\Quarantine

Delete the contents of that Quarantine folder.

Close File Explorer.

2

Restart Windows in normal Mode.

Open Defender and select the option to perform an offline scan, your PC will restart to perform that scan.

Then check if that malware list is clear.