Windows 10: Microsoft balance not a payment option

I'm trying to subscribe to a Minecraft Realms Plus subscription but it's not letting me choose my Microsoft balance as payment method. I'm currently using Bedrock Edition on PC.

:)

 

not able to add payment option

Hi,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing currently.

I would appreciate if you can provide us the following information to help us understand the issue better.

• Is this the first time your facing this issue?
• Did you contact your bank, like the message suggests?

I suggest you to retype your debit card number without spaces, commas, or other characters that aren't numbers and also verify that the billing address, expiration date, and name listed for your payment option are correct. If you are using a new payment
option, verify that it has been activated.

Also suggest you to refer to this link below and check:

Add or edit your payment method for the Windows Store

Windows help & learning - Microsoft Support

Please get back to us with a reply so that we can assist you better

 

not accepting payment

Hi Ryan,

One of the factor why you're having issues purchasing an app in Windows Store is due to payment method settings. See this article:

Troubleshoot problems with payment options and follow the suggest troubleshooting steps.

Let us know what happens after following the suggested troubleshooting steps.

 

APO Option for Microsoft Account Payment Options

• Where are you trying to add the APO address?
  

Under "Account">""Payment Options">"Add Payment Option">"Choose Payment Option to Add">"Add a credit card or debit card", the drop down menu for "State" does not include AE or AP.

• Are you getting any error message while updating the address?
  

When I put "APO" in the "City" field, the error is: "Check the city in your address. There appears to be an error in it."