Windows 10: Lost Jigsaw Collections

Hello. I am having some issues with the Classic Jigsaw puzzle sets in the Microsoft Jigsaw app. Only 4 collections sets appear, when I have purchased a dozen or so. It had only been three until I purchased a new collection recently. When I view the available collections, I am offered the option of re-purchasing sets that I have already bought. This has been ongoing for a couple of weeks now. In reading one other post, it seems that an update may have been executed on December 8. This coincides with the amount of time that the issue has been occurring. Thank you.

:)

 

Jigsaw has lost all my purchased collections

Jigsaw suddenly cannot connect to Xbox from my Win10 PC and has lost all my purchased collections. It askes me to sign in to the Xbox app and try again. The Xbox app IS signed in. I've logged out, reinstalled, rebooted, updated, run the trouble shooter
and anything else the support staff can suggest, but they seem to have no solution. It's almost as if it tries to connect but fails very quickly. It is only jigsaw that fails. The whole Solitaire collection IS signed in apart from Jigsaw. Has anyone found
a solution?

 

Jigsaw has lost all my purchased collections

Hi PennyMilly,

There's a lot of possible reasons why you're unable to sign in on a certain on the Xbox app. One of which is having a corrupted app file. To help you resolve this concern, I recommend that you perform the steps below:

Step 1: Reset the Xbox app.

1. Click Start and click Settings.
2. Select System.
3. Select Apps & features.
4. Find the Xbox app and click Advanced options.
5. Click Reset.
6. Restart your device so that the changes can take effect.

Step 2: Reset the Microsoft Jigsaw from the Settings menu to resolve any corrupted game data.

1. Click Start and click Settings.
2. Select System.
3. Select Apps & features.
4. Find Microsoft Jigsaw and click Advanced options.
5. Click Reset.
6. Restart your device so that the changes can take effect.

Step 3: Uninstall the Microsoft Jigsaw from program list.

1. Click Start.
2. Right-click on the Microsoft Jigsaw from the program list.
3. Click uninstall.
4. Reinstall the game from Windows app store.

If the issue persists, I highly recommend that you get in touch with our Microsoft Casual Games Support. They are the dedicated support that can definitely assist you in a complicated issue on the game Microsoft Jigsaw. To do this, you may refer to the link
below:

Microsoft Casual Games Support

Kindly update us with the results, so that we can assist you further

 

jigsaw

Hi,

Here are steps on how to delete completed collections on Jigsaw:

1) Go to File Explorer for C: drive.

2) Search for "DownloadedPuzzles" (don't type " and it isn't case sensitive).

3) Your list of puzzle collections should be there.

4) Delete the collections you are finished with.

Let us know how it turns out.