Windows 10: Lost dongle for Microsoft Arc Mouse, anything I can do?

Lost the dongle, can I replace it?

:)

 

Microsoft ARC touch mouse USB dongle is recognized as ARC keyboard on windows 10.

Hi,

I have been using an arc touch usb dongle mouse and arc USB dongle keyboard on my windows 10 PC for years, with no issues. the mouse was wearing out so i bought a new arc touch usb mouse. After i removed the old mouse usb dongle, and restarted the pc, i
inserted te new usb dongle into the same usb port, but the mouse gets recognized as an arc keyboard. this happens with the other arc keyboard connected or disconnected. the original mouse dongle works fine, even if they are both plugged in. i tried multiple
usb ports. i also reinstalled the newest mouse and keyboard center.

Any ideas?

thamks.

 

Microsoft Arc Mouse Bluetooth Issue.

Good day! I'm Raniel, an Independent Advisor and a Microsoft user like you.

Have you also tried removing the Microsoft arc mouse from the list of your devices, then pair it again? I suggest performing the steps on these guides to troubleshoot your pairing issue with Microsoft Arc Mouse:

https://accessories.trafficmanager.net/accessor....

https://support.microsoft.com/en-us/help/403844...

https://support.microsoft.com/en-us/help/403457...

I hope this helps.

 

Microsoft Surface Arc Mouse

Hi William,

Failure to use the wireless mouse after the recent update can be due to an outdated driver. As an initial step to ensure that your devices are configured properly, we suggest that you download and install the appropriate driver for your Arc Mouse. To do
this, click this
link, select the edition of your Windows device under the Software & Drivers list, and then click the link to start the download.

We'll appreciate if you can send us an update.