Windows 10: Logitech Brio 4K and Windows Hello

I was troubleshooting a problem with my external camera and Windows Hello and I saw that many people have had a similar set of errors. Windows Hello works with my laptop integrated cameraLogitech Brio 4K works with just fine Zoom, Teams, Logitech, and other softwareWhen I try to configure Windows Hello with the Brio, Windows returns "Something went wrong" error and failsEvent Viewer shows an error with camera start-up CameraStartupFailureEventAfter going down a number of fruitless paths of logic and inquiry, I finally hit upon something that worked.My Brio was plugged into a USB-C port exte

:)

 

windows hello with logitech brio

The Brio Stream Edition firmware is now on the Logitech website and version 1.3 fixed the problem for me. https://support.logi.com/hc/en-us/articles/360024839733-Downloads-BRIO-4K-Stream-Edition

 

Logitech BRIO not working with Hello after upgrade

Just upgraded to Creators Update (1703) and there were no errors during the install but now my Logitech BRIO camera is not working with Windows Hello.

I can see the camera listed in device manager with no errors and it works in Skype but at the logon screen it says that no camera is available. I tried turning Hello off and on again but that didn't help.Also tried different USB ports but that didn't help either.

There is a Logitech KB about this but it didn't fix my issue:

No video or BRIO webcam not detected after Windows 10 update - Logitech Support Article

Has anyone else had this problem and been able to fix it?

 

Logitech BRIO 4k Camera and WIN CREATORS Update

Hello, the latest update to the Windows Creator program has broken my Logitech Brio 4k camera and installing either the Logitech drivers, or going into my device manager, selecting the drivers, and using the standard Windows USB drivers does not work (like
so many places are suggesting)

I will get this error when selecting any driver for the camera:

"The Device cannot start. (code 10)"

This error is given to me with the generic and specific Logitech drivers.

Now, originally I figured I'd ask over on the Logitech forums, but I have an account and there's some weird random error where it recognizes my credentials and acts like I'm logged into my account, and then makes me do it over and over again, so I can't
literally ask the question on their forum. (never had a problem before and I am not getting any password or account errors, just stuck in a loop of logging in. I can still look at my full profile and make changes to it)