Windows 10: Laptop's touchpad and keyboard freezes after being idle for around 1 minutes.

I bought a new Microsoft Laptop Surface Go 2, and ever since I booted up even while setting up the laptop the touchpad and keyboard freezes after not touching for around 1 minutes. I am sure that the laptop is properly working as the touchscreen works normally even while the touchpad and keyboard being freeze. Since it is brand new, I believe that it has no corrupted files. The only thing that works on the keyboard is the power button which makes it sleep and once it sleeps and turns on again, it functions like normal. Until I idle it for 1 minute then I need to sleep it again. Is there any fi

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Windows 10 freezes/deadlocks after being left idle for a few minutes

I have done all of what you suggested, and it still freezes when idle for a few minutes. I have just performed a 1 hour + download. Five minutes later, while the computer was idle, Windows 10 froze.

 

laptop keyboard and touchpad not working

Problem: computer starts up normally and goes to the password log-in screen, but nothing happens when I try to enter the password. The computer doesn't appear to see any keystrokes.
Solutions tried:

1. rebooted
2. removed and replaced main battery
3. attached USB keyboard
4. hit Enter key on startup: successful in opening the Advance Options menu, but am unable to take any of the actions because all require that I enter the laptop password
5. looked for an onscreen keyboard, but there isn't one because this isn't a touch screen computer

Why I think this is a Windows issue:

1. the computer recognizes when I hit the Enter key on startup
2. the USB keyboard doesn’t work
3. the keyboard touchpad doesn’t work, but the attached USB mouse DOES work

 

Touchpad and keyboard problems

This is what is going on with my Probook 450 G1 laptop, Windows 10.:

Keyboard: M button does not work.

Backspace works once in a while or acts stuck. Narrator keeps saying "backspace"

Main "Enter" button works a little, not at all, freezes laptop, or goes back one step.

Escape button sometimes unfreezes mouse (touchpad).

Volume mute button freezes touchpad.

Numeric keypad does not work.

Left control button does not work, nor does the function button.

Typed entries are erased. Or internet and programs keep going back

On-screen keyboard works sporadically.

Arrow up freezes laptop or beeps in error.

Touchpad: Right-click button acts stuck at times

Click on touchpad hardly works

Left-click button works at times or freezes screen.

Touchpad mouse constantly freezes up. Escape or mute button works sporadically.

can this be fixed or will a wireless keyboard and mouse override laptop devices???

Please help!!!

thanx, Dave H

Moved from Virus & Malware