Windows 10: Keyboard Backlight on 2018 HP Spectre x360 13 ae-0xx not working

AERO22 · Jul 24, 2024

The Keyboard Backlight on my 2018 HP Spectre x360 13 ae-0xx stopped working after i got the windows 11 update. I have looked at a lot of online sources but none of them seem to help. I have tired uninstalling the keyboard driver and installing it, but the issue still persists. please help

:)

MarshallHunt25 · Jul 24, 2024

HP x360 Spectre Windows Hello No Longer Working

Thanks for the suggestion. For reference (for people coming after me trying to find a solution), the steps Lee is suggesting are as follows:

Device Security > Security Processor Details > Security Processor Troubleshooting > Clear TPM

Appreciate the help, Lee, but resetting the TPM using the process above didn't work. All it did was make me reset my PIN and sign in again via my Microsoft account. As I mentioned in my initial post, I have an HP Spectre
x360 Convertible 13-ae0xx, so I've been using the drivers found here:

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-ae000-x360-convertible-pc/16779579

Also as I mentioned, the latest drivers are installed - that's always my first go-to solution (other than turning it off and on again! ).

Any other suggestions?

Aditya_Roy · Jul 24, 2024

HP Spectre Model x360 13-ae13dx laptop

Hi,

Thank you for writing to Microsoft Community Forums.

We understand the concern as you are unable to find the Webcam and microphone driver in Device Manager. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

What is the Version and Build of Windows 10 installed on the PC? (Type
winver in Windows search/Run command)

What happens when you open the Camera app?

Are you not able to see the webcam driver under Imaging devices?

Are you aware of any changes on the PC prior to this issue?

As per the Product Specifications, Webcam is available in this model:
HP Spectre x360 - 13-ae013dx Product Specifications

If you are getting the following error "We can't find your camera" Error Displays in Camera App", when opening the camera app, then follow the suggestions from this article:

HP PCs - "We can't find your camera" Error Displays in Camera App (Windows 10). If you are not getting the above message then follow the suggestion from this article:

HP PCs - Webcam Troubleshooting (Windows 10, 8)

Regarding the Microphone issue, we would suggest you to run the
Audio Troubleshooter listed under Troubleshooting from the

HP website once your PC gets detected.

Let us know the results. If the issue persists, we will certainly assist you further.

Aditya Roy

Microsoft Community – Moderator

Brink · Jul 24, 2024

New HP Spectre x360 13 debuts

For those who want one device for both their professional and personal pursuits, the new HP Spectre x360 13 emphasizes mobility and security to work anywhere, anytime.

The new Spectre has two times the performance of the previous generation [1], and is HP’s first convertible with a quad-core 10th Generation Intel Core processor and Intel Iris Plus Graphics, verified to the target specification and key experiences of Intel’s Project Athena innovation program. The device has up to 22 hours of battery life [2].

It’s dramatically smaller than its previous generation, with an industry leading 90% screen-to-body ratio at every angle [3]. The new Spectre has also improved cord management by placing the USB-C port angled in the right corner and the power button on the left corner of the device to avoid accidental power shut-offs.

To help users protect their privacy, the HP Webcam Kill Switch counters webcam hacking. The new Spectre also comes with standard security features such as a Windows Hello enabled IR camera and a fingerprint reader, conveniently located on the keyboard deck.

The device now comes in Natural Silver, adding to already polished finishes in Nightfall Black with Copper Luxe accents and Poseidon Blue with Pale Brass accents.

It’s expected to be available in October via HP.com, with a starting price of $1,099.

[1] Based on 3Dmark11 overall score comparison between HP Spectre x360 13 (2018) with Intel 8th Generation processor vs. HP Spectre x360 13 (2019) with Intel 10th Generation processor. Estimated performance gain will vary by configuration.

[2] Up to 22 hours requires laptop configured with Intel Core i5-1035G4 with Intel Iris Plus Graphics, 8 GB LPDDR4-3200 SDRAM (onboard), 256 GB PCIe NVMe M.2 SSD, 13.3” diagonal FHD (1920×1080) 1W display, Windows 10 Home RS4. Windows 10 MM14 battery life will vary depending on various factors including product model, configuration, loaded applications, features, use, wireless functionality, and power management settings. The maximum capacity of the battery will naturally decrease with time and usage. See BAPCo – Since 1991 for additional details.

[3] Based on all convertible PCs defined as the 2-in-1 laptop category as of 9/30/2019. Small is defined by the laptop foot print, length x width. Screen-to-body measurement is percent of active plus nonactive viewing area compared to active viewing area plus border. Measure with lid vertical to the desk.
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Source: HP Spectre x360 13 debuts | Windows Experience Blog

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Windows 10: Keyboard Backlight on 2018 HP Spectre x360 13 ae-0xx not working

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