Windows 10: keyboard and mouse control problem in laptop it looks like stickey keys are on even though...

so i am having this problem for a month now in my laptop so the problem IS THAT MY KEYBOARD SUDDENLY STARTS TYPING IN CAPITAL LETTERS EVEN THOUGH THE CAPSLOCK IS OFF AND WHEN I PRESS ON THE CAPSLOCK IT STARTS ON TYPING IN SMALL CASE NUMPAD STOPS WORKING AND FUNCTION KEYS WORKS DIRECTLY BY PRESSING WIthout the use of ANY OTHER COMPLIMENTARY KEY, LEFT SHIFT STOPS WORKING AND SHORTCUTS LIkE WIN+R ALT+FFOUR DONT WORK SEE I AM NOT ABLE TO TYPE ANY NUMBER AS THE NUMPAD DONT WORK AND THE NUMBERS ABOVE THE KEYS DIRECTLY PRINT THE SYMBOLS INSTEAD OF NUMBERS WITJOUT USING SHIFT AND ALSO MOUSEPAD STARTS

:)

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

My keyboard/ Bluetooth mouse is not working properly.

Hi

Thanks for your reply.

Given the persistence of the problem even after extensive troubleshooting and the inability to proceed with Safe Mode due to the keyboard not working, it seems we're dealing with a more complex issue than initially thought. Here are some additional steps and considerations:

Since the built-in keyboard is not responding correctly and prevents you from using Safe Mode, an external USB keyboard and mouse could be a critical workaround. This step is essential to determine if the problem is with the laptop's hardware (specifically the keyboard and possibly the Bluetooth module) or if it's a deeper software issue.

• Use an external USB keyboard and mouse: Connect them to your laptop. If they work correctly, this strongly suggests the problem lies with the laptop's built-in keyboard and/or Bluetooth connectivity, not with the operating system or software in general.
  

Another diagnostic step is to check the keyboard functionality outside the Windows environment, such as in the BIOS/UEFI settings.

• Access the BIOS/UEFI settings: Restart your laptop and press the key required to enter BIOS/UEFI settings (common keys include F2, F10, Del, and Esc). If the keyboard works in these settings, the issue is likely within Windows. If the keyboard does not work even in the BIOS/UEFI, this points to a hardware problem.
  

If you have access to the BIOS/UEFI, see if there's an option to run a hardware diagnostic. Many laptops include a built-in diagnostic tool that can be accessed during startup.

Given the troubleshooting steps you've already attempted without success, and if the external keyboard/mouse and BIOS/UEFI checks suggest a hardware issue, it might be time to consider professional repair. If your laptop is still under warranty, contact the manufacturer's customer support for assistance. If it's out of warranty, a reputable computer repair service can diagnose and fix the problem, though they will likely charge for their services.

If professional repair is not an immediate option, using an external USB keyboard and mouse could serve as a temporary workaround, allowing you to continue using the laptop.

Given the uncertainty about the laptop's functionality, ensure you back up any important data to an external hard drive, cloud storage, or another safe location to prevent data loss.

Hardware issues, especially when affecting integral components like the keyboard and Bluetooth connectivity, can be challenging to resolve without professional help. The steps outlined above should help narrow down the problem and potentially provide a temporary solution until a more permanent fix is possible.

 

problem with mouse and keyboard connectvity

Hi,



I understand your concern and will assist you to resolve the issue.

• 
  What is the make and model of mouse and Keyboard?
  
• 
  Have you updated all the drivers?
  

I suggest you to follow the methods below and check if it helps.

Method 1: Run the
Hardware and devices troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your mouse and keyboard. Refer these steps:

• 
  Press Windows key +X, select
  Control panel.
  
• 
  Change the view by option on the top right
  to Large icons.
  
• 
  Click on troubleshooting and click on the
  view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

Method 2. Try updating the latest Mice and other pointing devices from the manufacturer's website and check if the issue persists.

Follow the steps to update the mouse drivers:

a. Press Windows key + X key and click
Device Manager.

b. Expand the Mice and other pointing devices.

c. Right-click on the HID compliant mouse and click on
Update driver software.

d. Restart the computer and check.



Method 3.Try updating the latest keyboard devices from the manufacturer's website and check if the issue persists.

Follow the steps to update the Keyboard drivers:

a. Press Windows key + X key and
click Device Manager.

b. Expand the Keyboard driver.

c. Right-click on the HID Keyboard Device and click on
Update driver software.

d. Restart the computer and check.



Keep us posted on this issue so that we can assist you better.