Windows 10: JBL Headset mic doesn't work

i have recently bought a jbl headset, including a detachable mic. the mic doesn't work, and i've watched multiple youtube tutorials, on the control panel it doesnt show up, device manager also doesnt work i've rebooted my computer, i am on windows 11, what can i do to make my mic work? i bought this headset specifically for the mic. after looking online it says that the issue is a microsoft issue.link : https://www.amazon.com/JBL-Quantum-100-Over-Ear-Headphones/dp/B084CWCJTW/ref=sr_1_3?crid=3FPJ4Y8OR272S&dib=eyJ2IjoiMSJ9.L_iPDd_NSeAEmIkxCjQwD704al-N-hCID_2up92MW4WYHV8zVLlrMDkDeq-r3_1M2Ui0s

:)

 

Output Device for JBL Headset Keeps Disappearing

Hi

Welcome to Microsoft community.

It sounds like you're experiencing a common issue where the output device, in this case, your JBL Quantum 400 headset, intermittently disappears from the sound settings. This could be due to driver issues, conflicts with other software, or even problems with the USB connection itself. Here's how you can troubleshoot this problem:

1. Check USB Connection:
   
   • Disconnect the headset and reconnect it to a different USB port. Sometimes the problem is with the USB port itself.
     
   • If you're using a USB hub, try connecting the headset directly to the computer.
     
2. Restart Windows Audio Service:
   
   • Press Win + R type services.msc and press Enter.
     
   • Find "Windows Audio" in the list, right-click it, and select "Restart."
     
3. Update Headset Driver:
   
   • Go to Device Manager (right-click on Start and select "Device Manager").
     
   • Expand "Sound, video and game controllers."
     
   • Find your JBL headset, right-click it, and select "Update driver."
     
   • Choose "Search automatically for updated driver software."
     
4. Reinstall Device:
   
   • In Device Manager, right-click on your JBL headset and select "Uninstall device."
     
   • Disconnect the headset, restart your PC, and then reconnect the headset. Windows should attempt to reinstall the device.
     
5. Set Default Device:
   
   • Right-click the sound icon in the taskbar and select "Open Sound settings."
     
   • In the Sound settings, under "Output," make sure your JBL headset is selected as the default device when it appears.
     
6. Disable Audio Enhancements:
   
   • In Control Panel > Sound > Playback, right-click on your JBL headset and select "Properties."
     
   • Go to the "Enhancements" tab and check the box that says "Disable all enhancements" or "Disable all sound effects."
     
7. Check Nvidia Software:
   
   • Ensure that Nvidia's software isn't automatically changing your audio devices. Check the Nvidia Control Panel for any settings that might affect audio playback.
     
8. Check for Software Conflicts:
   
   • If you have other audio software installed, such as a digital audio workstation or a virtual audio cable, they might be interfering with your headset. Try disabling or uninstalling other audio software.
     
9. Check for Hardware Issues:
   
   • Test the headset on another computer to ensure the headset itself isn't malfunctioning.
     

If the problem persists after trying these steps, it may be a more complex hardware issue or an unresolved software issue. In such cases, contacting JBL support for further assistance with their specific product would be advisable.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

JBL Bluetooth headset sounds bad on Windows 10 when using it with Skype

I have problems using a JBL TUNE 500BT bluetooth headset with Windows 10. The headset works fine with my phone but not working with Windows 10.

After searching the net all solutions are talking about disabling the 'Handsfree Telephony' option which will disables the mic but I want to use the headset with Skype and communication apps.

The problem happens when I open Skype the sound goes aways (or sounds very bad with crackling) but the mic works.

All settings are set properly in Skype and sound in control panel. All drivers are up to date (bluetooth adapter, JBL headset).

As I understood from the searching the internet it is common problem with bluetooth headsets with Windows.

Is there any solution for this without disabling the mic?

 

Bluetooth headset is detected as headphones with mic sound can't be heard, in Windows 10

I have JBL Reflect Mini wireless bluetooth headset (headphone with mic)

Windows detected these devices:

- JBL Reflect Mini Stereo (playback) as headphones

- JBL bluetooth hands-free audio (playback) as headset

- JBL bluetooh hands-free audio (recording/mic) as headset

Why windows detected my stereo (the good speaker) as headphone?

When I use other headsets, it can playback the mic through the stereo, but on my JBL is not working.

I tried to change the sound device icon to the headset icon, but it is not working too.

Can anyone help me?