Windows 10: It’s asking me for the BitLocker keys to 2 drives. I enter passwords for both correctly but...

What do I do this is insane

:)

 

Bitlocker Drive H: is not asking to enter the password. but Drive G: is asking and fine.

I remember my password very well but I didn't save recovery key

any whare. not in USB or Microsoft Account and I also do not print it.

I set bitlocker for Drive H: a long time ago.

is there any way without recovery key.??

why drive H: is not asking to enter the password.?

 

Bitlocker Drive H: is not asking to enter the password. but Drive G: is asking and fine.

I have set bitlocker for two drives G: & H: , When I double click on Drive G: it ask to enter the password, but when I double click on Drive H: it does not ask. insteat it says "use recover key to unlock the drive"

I remember my password very well but I didn't save recovery key any whare. not in USB or Microsoft Account and I also do not print it.

Now how can I open the Drive H: ?

Regards:

Abid Hussain

*** Email address is removed for privacy ***

 

External USB HDD drive bitlocker encrypted without a key

Hello CatchyWater7200,

Thank you for reaching Microsoft Community. We're sorry for the inconvenience this has caused you.

I am aware that you're having trouble accessing your external USB disk drive that has been encrypted by BitLocker. I am here to help. Allow me to ask a question.

• Would you mind sharing what exactly the message shows when ask for the USB key?
  

Your drive appears to have been encrypted using BitLocker, a function that guards your data against illegal access. For access to the drive, BitLocker requires a password or recovery key. Since you don't have a BitLocker USB key, you can try using the BitLocker recovery key to unlock the drive. Here are the steps to do that:

1. Connect the external USB disk drive to your Surface Pro 6.
   
2. When prompted to enter the BitLocker key, click on "More options". Or you can enter "Esc" key or the Windows key to continue.
   
3. Click on "Enter recovery key".
   
4. Enter the BitLocker recovery key that you found on your Microsoft account.
   
5. Click on "Unlock".
   

If the above steps don't work, you can try disabling BitLocker on the external USB disk drive. Here are the steps to do that:

1. Connect the external USB disk drive to your Surface Pro 6.
   
2. Open File Explorer and right-click on the external USB disk drive.
   
3. Click on "Manage BitLocker".
   
4. Click on "Turn off BitLocker".
   
5. Follow the on-screen instructions to disable BitLocker on the external USB disk drive.
   

Please note that disabling BitLocker will remove the encryption from the external USB disk drive and make it less secure. Therefore, it's recommended to re-enable BitLocker once you've accessed your files and photos.

Let me know how it goes.

Kind regards,

Lavenia