Windows 10: Issue with USB Devices being managed via Intune

Hi there, At work, I have been experiencing issues with getting a USB Card Reader to be accessible by my windows 11 computer. Our work computers are managed by Intune and use Endpoint security to block all devices connected via the USB ports. There is a reuseable setting configuration in Intune that is used to add devices that are accepted. This mostly works with company owned phones and tablets etc. I have tried using the InstancePathID, DeviceID and Serial Number as identifiers to get the card reader accepted. After each attempt of updating the configuration, I resave the policies there are

:)

 

Intune device issue

Hello,

has anyone experienced an issue where a device in intune has had a "fresh start" however it didn't actually do anything and has removed the device from intune? The device has no local admin account and cannot be managed in intune anymore with things locked down such as re-installing windows or resetting the device. Any suggestions besides swapping out the drive?

Thanks,

Jamie.

 

Intune device issue

Here is a link to Intune Community:

https://techcommunity.microsoft.com/t5/microsoft-intune/bd-p/Microsoft-Intune

And Server Questions are replied to in this Community.

Here are the Server Forums here:

https://answers.microsoft.com/en-us...&threadType=All&isFilterExpanded=false&page=1

We were told to stop posters redirecting Users to other Communities for Server Questions!

 

USB devices have yellow marker in device manager under 'Other devices'

Hi Roger,



Thank you for posting your query in Microsoft Community. Let me help you.

• 
  What is the make and model of your devices?
  

I suggest you to perform the following troubleshooting steps and check if it helps.

Method 1: Hardware and Devices Troubleshooter.

I suggest you to run hardware and devices troubleshooter and check.

• 
  Press the Windows + X,
  and click on Search.
  
• 
  Type troubleshooting and select
  Troubleshooting.
  
• 
  Click on Hardware and Sound and select
  Hardware and Devices
  
• 
  Click on Next to run the troubleshooter
  

Method 2: Update USB Controllers.

To update the USB Controllers from Device Manager follow these steps.

• 
  Go to Device manager in control panel.
  
• 
  Select Device manager and a Device Manager window will pop-up.
  
• 
  Double Click on USB Controllers to expand.
  
• 
  Right click on the USB Controllers that is listed and select Update.
  

I hope the information helps. If you need any further assistance, please feel free to contact us again. We will be happy to assist you accordingly.