Windows 10: Issue with my graphics driver.

I really need an answer. I am using a bit old laptop so it is a bit hard finding solutions especially to my rare case. I have a dell precision 3510. i have an intel graphics card and an AMD FirePro W5130M. my laptop had also been experiencing performance issues in the past month but i thought it was some virus and i was going to reset the whole laptop anyway. i then reset the laptop and downloaded windows online. everything was fine until a day later my screen froze out of the blue. i tried force shutdown then boot again and it worked. i continued using it till it happened again. this time a

:)

 

Intel HD Graphics Driver

Hi Jim,

Thank you for posting in Microsoft Community.

This issue might have caused due to the outdated drivers of the Graphics display card.

Let's try the below steps and check if it helps to resolve the issue.

I would also suggest you to update graphics drivers.

• 
  Press Windows key + X and select
  Device Manager.
  
  
  
• 
  Search for Display Adapters and expand it.
  
• 
  Right click on the graphics driver
  and select Update driver software.
  

Refer:
How to update the graphics card drivers

If that doesn't help uninstall and reinstall latest graphic driver from manufacturer's website.

Keep us informed if the issue is resolved. We are glad to help you further.

 

Graphics driver failed durring installation

Hi Ben,

Thank you for contacting Microsoft Community. I will surely help you.

To understand the issue better, I would need more information from your end.

• Do you get any error messages while booting the computer normally?
• What is the make and model number of the computer?

This issue could have occurred if the driver is not installed properly.

I suggest you to boot the computer to Safe Mode with Networking and check if the issue occurs. If the issue do not occur in Safe Mode with Networking, I suggest you to install latest graphics driver and check if you face any issues.

Step 1:

I suggest you to refer the article and check if it helps.

Windows Startup Settings - Microsoft Support



Step 2:

Now install latest graphics driver and check if you can boot the computer normally.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Graphics Driver for Windows 10

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern, and we in Community will try to help you in the best possible way we can.

Follow the below methods and check if it helps.

Method 1:

I suggest you update Graphic card drivers:

• Press Windows key + X and click on
  Device manager.
• Expand Display Driver from the list.
• Right click on the Graphic driver and select
  update driver software.

If the issue still persist follow method 2.

Method 2:

I suggest you to go to the manufacturer’s website of your graphic card and check for any updated drivers available there. If so, try to install them and check if it fix the issue.

If no updated drivers available then try installing the available drivers in compatibility mode.

Refer the steps:

• Download the Drive from the manufacture’s website, Right click on the setup file and select Properties.
  
  
• Click the compatibility tab, tick the box next to Run this program in compatibility mode for and select Windows.

If the issue still persist, suggest you to please get in touch with our
Xbox Support team through below link to resolve the issue:

http://forums.xbox.com/xbox_early_access/xbox_on_win10_ip/default.aspx

Our Xbox support team will assist you better in this regard.



Hope the information helps, if you have any further queries, feel free to post. We are here to assist you.

Regards,

Guru Kiran