Windows 10: Issue after windows 11 free update, BLACK SCREEN

Last night I did the update of windows 10 that would have upgraded to windows 11, after a few minutes from restarting the pc for completion of the computer, the screen became black without any signal output from the HDMI, I tried to restart it several times but the bios logo continues to appear but after that it always remains with a black screen, can you please help me?

:)

 

Issue with black screen, dual display, ATI Integrated GPU

Hi,

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to go to device manager and disable the display drivers, check whether the issue persists or not.

• Press Windows + X keys and click
  Device manager.
• Click to expand Display adapters, right click the second adapter and click
  Disable.
• Restart the computer and check whether the issue persists or not.
• Repeat the same steps to disable the first display adapter and check if it helps.

If you find the issue is with anyone of the display adapters then, I suggest you to update the display drivers from the manufactures website for Windows 10 and check if it helps.

Method 2: I suggest you to follow the steps form the below article for
“Black Screen” issues and check if it helps.

Troubleshoot black screen problems

Troubleshooting black or blank screens in Windows - Microsoft Support

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator

 

Black screen issue on Windows 10.

Hi Preet,

I appreciate if you could answer to a few questions to narrow down to the issue.

• What is the make and model of the computer?
• Did you install any third party security application?
• Does the black screen goes automatically after a period of time?

As an initial troubleshooting step, I suggest you to refer to the article provided below and c heck if that helps.

Troubleshooting black or blank screens in Windows - Microsoft Support

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.