Windows 10: Is it normal for crackly/ crunchy audio in new laptop?

I want to know if it is normal for my new laptop to sometimes have crunchy audio the crunch doesn’t last for a long time but it has happened a few times in a span of 5ish hours.

:)

 

Crunchy Audio

The laptop im using is a RCA Cambio 2-in-1 notebook/tablet, model W1013 DK. For some reason, audio works like normal with headphones, but its all, like, crunchy toys for cats, without headphones. When i try to fix it using Troubleshoot Sound Problems,
and test audio with a different driver appears, it firsts tests the current driver, which, for an odd reason, doesnt sound scrunched up, but for the other driver, i dont hear anything at all. The audio is scrunched up on BOTH system and Youtube/Games/Music
Apps. I wish i could, but i dont know how to put up the audio onto this post. Still, could i get some info?

 

Crunchy Audio

Reinstalling the audio drivers doesn't do anything. But now, without headphones or external speakers, it doesn't have any audio, but there is no X on the speaker icon without it. When I do plug in headphones, the audio is crunchy. I have no idea what has
gone on. I'm on the category of Device Manager "Sound, video and game controllers". Is there a different category related to audio that i'm supposed
to be on? I'm sorry if I don't make sense, I have a minor headache.

 

Crunchy Audio

Hi Sean,

To better assist you, please answer the questions below.

• Has this issue been happening since you got the notebook / tablet?
• Have you tried to plug in an external speaker and check if the issue occurs?
• Have you checked if the audio is up to date?

For now, you may check the recommended troubleshooting steps in this
article.

We're looking forward to your response.