Windows 10: I updated the bios on MSI z790a wifi motherboard and now windows is deactivated.

So I updated my MSI z790a wifi motherboard, and now windows is not activated. I have tried to google a solution but to no avail. there seems to be things you can do before you update the bios to stop it happening but once you have updated you cant go back and fix it. all my attempts to get support from Microsoft have been fruitless and most of the the links I am directed to are blocked. How can I actually contact support to get my issue resolved.

:)

 

Windows 11 Pro deactivated after BIOS update

Hi,

My problem is that Windows 11 Pro deactivated itself after I updated my motherboard (MSI Z790 Carbon Wi-fi) BIOS. I updated it from 7D89v17 to 7D89v18. I haven't done any hardware changes so it should be still active. Troubleshooting doesn't help. I have been using local account so my current device is not listed on my Microsoft account. I also tried to use my Windows 10 Pro OEM activation key in the Change Product key section but it also fails. Previous BIOS updates worked fine. I have opened couple of service requests in Windows Get Help to get that agent to call me, but I haven't heard anything yet.

BIOS update should not ever break Windows activation!!!

PC Specs:

i5-13600k, MSI Z790 Carbon Wi-fi, ASUS Strix RX 5700 XT

 

MSI 5870 BIOS Update

Still can't reproduce. Could you please post the exact BIOSes that produce the issue?

 

MSI bios boot logo (frozen?)

If you have any USB device connected, disconnect for now.
Go into BIOS:

1. At boot time, the BIOS is checking for all devices attached to the PC, turn off the MSI boot logo under boot menu so you can see the text displayed of each step and note which device is hanging.
2. Under Advance->Windows 8/8.1/10: Enable MSI Fast Boot so that BIOS will bypass checking most devices that are none essential for booting. This will improve the boot process. Note that this is different from fast boot that you set in Windows.

Some third party drivers that you downloaded from the MSI website might not be up to date, try to download the latest driver(s) from the original manufacturers such Intel Chip Set, Network driver etc....