Windows 10: I try to connect to my windows but I just lost the USB dongle

Roulette de

:)

 

Bluetooth USB Dongle

Ok so here's a question. I had a revelation today that: "Duh, my keyboard/mouse is bluetooth, shouldn't that be the same thing?" My goal here is to get my new Motorola HT820 bluetooth headphones to work with on my computer.

Keyboard/Mouse is Logitech MX5500 Revolution, bluetooth wireless, came with a USB dongle that they connect through. I tried today to get the headset to work, and it won't receive sound. I can get it "connected," but with complications. I'm using Windows XP, have Setpoint 4.7, and I've tried the following:

-Changed the radio settings to a bluetooth hub instead of locked to the keyboard/mouse.

-Clicked "Connect Other Devices."

- Paired headphones with windows. Windows connects correctly, the device reads connections, windows shows it as "already connected" when I try to connect it again. I click on Control Panel -> Bluetooth Devices, and I see the "Motorola HT820" listed as "Passkey enabled," but it doesn't say "Connected" like the keyboard and mouse do. Also, audio does play on the headphones.

-Click on Properties on HT820, and then on services, it does not show any services at all.

- Searched around google, logitech, motorola websites & forums to answers or help, nothing. Closet I got was logitech's "Bluetooth FAQ" which has the following paragraph (http://www.logitech.com/lang/pdf/bluetooth/bluetooth-faq.pdf):

"3.6 How do I listen to music wirelessly with a Bluetooth headphone?
All you need is a Bluetooth headphone and a media player such as iTunes or Windows Media Player 10. For optimal results, it is recommended you use a headphone with Bluetooth 2.0 Enhanced Data Rate, to benefit from the maximum bandwidth (up to 3Mb/s).
Please refer to our online "How To" documents for step-by-step instructions related to your specific device (www.logitech.com/bluetooth/howto)." [That link transfers you back to the same pdf document - it's a circle]

-I tried to install latest Widcomm stack from broadcomm's website, but it says it's not compatible with this dongle.

-Called Logitech Tech Support - got a total jerk girl who straight up said "No i can't help you." And then wouldn't give me the time of day after that.

I've read on threads on Logitech forum that people are using this headset with logitech dongles. Any help getting this connected? I just don't want to have 2 bluetooth dongles connected when I rly only should need this one. Otherwise I guess I'll just purchase one of the ones above, and use that to connect my keyboard, mouse, and headphones all in one swoop.

Sidenote: anyone have experience/knowledge with behavior when 2 bluetooth USB dongles are connected to the same computer?

 

Lost the USB Dongle for my Microsoft Sculpt Ergonomic Keyboard, anyway to replace just the dongle?

Hello!

So I have a Microsoft Sculpt Ergonomic keyboard that is connected to my PC with a small USB Dongle. However, I recently moved and the dongle somehow got lost. Is there any way I can replace just the dongle and not having to buy a full new keyboard?

Thanks,

Tobias

 

usb Dongle not working#!!!

Hi Anzarul,

Thank you for posting in Microsoft Community.

What is the exact error you get when you connect the USB dongle?

Run hardware troubleshooter and check if it helps.

• Type Troubleshooting in search box and open it.

• Click on Hardware and Sound
  
• Click on Hardware and Devices.
  

If the issue still persist, I would suggest you to reinstall the USB drivers and check if it helps.

• 
  Press
  Windows Key + X, and select Device Manager
  
• 
  Expand the
  Universal Serial Bus Controllers section by clicking on the
  "+" sign.
  
• 
  Uninstall each of the devices under the
  USB Controller section by right-clicking on each one, and then clicking
  Uninstall.
  
• 
  Close the
  Device Manager and restart your computer. Windows will automatically re-install the USB controllers in your computer, without you having to do anything further. Your computer will now run USB devices properly.
  

Please reply to us with the status of the issue.

Thanks.