Windows 10: I tried downloading an app on Chrome and my laptop just shut off completely. It turn on now...

I tried downloading an app on Chrome and my laptop just shut off completely. It turn on now or change and the keyboard won't even light up.

:)

 

Google Chrome download

Hi,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I suggest you to uninstall the application and download the setup files or install directly from Internet explorer by following the steps below:

• Open Internet explorer and type ‘www.google.com’ in the address bar.
• To will get a notification on the right side of the browser to download and install Google Chrome.
• Click on the notification and follow the prompts to download and install the Google Chrome application.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.

 

HP Pavilion 15 randomly shuts down incorrectly if fast startup enabled

I've just updated an HP Pavilion 15 from Windows 8.1 to Windows 10 (Home 64 bit). If fast startup is enabled, the laptop freezes at the very least step of the shutting down process. The shutting down process goes like this:

1. First you click on shut down
2. The shut down screen appears
3. The screen turns off and then the fan starts to spin at high speed
4. After 4-5 seconds, the fan stops
5. The laptop is completely turned off, no lights are turned on (in most of PC's)

Well, my problem is that randomly, the Pavilion 15 freezes after step 4 has been completed, with the light of the ON/OFF button turned on forever. Sometimes it turns off correctly, but many other times this happens. If I disable the fast startup, this won't happen and it will always turn off correctly.

What can I do?
How is it that it's random?

I've tested this with no apps running on background, so that can't be the reason, besides, no apps or programs can freeze the system after the step 4 has been completed, since they are all shut down after step 1.

Also, the fast startup option was activated when I was using Windows 8.1 and never had a single problem with this laptop.

 

Windows 10 is unable to complete shut down

We suggest doing these troubleshooting steps below:

Method 1. Hard Reset

• Shut down your computer.
• Remove the cable and wires connected to your computer.
• Press the Power button for 10 seconds to completely drain your device.
• Check if there's any changes.

Method 2. Shutdown trick.

• Press Windows key.
  
• Press and hold Shift.
• Click the Power icon.
• Select and click Shutdown.

Let us know the outcome.