Windows 10: I tried a diagnostic test, the message fail PSA V4228 error 2000:0142

I tried a diagnostic test, the message fail PSA V

:)

 

blue screen error and short self test unsuccessful

Hi, while rebooting my Dell inspiron with Windows 10 show blue screen and shows the error 0xc000021a. Your PC ran into problem and needs to start. After that it doesn't start I tried to reset but it failed and in diagnostic it shows " FAIL PSA V4228 ERROR
2000:01:42. HARD DRIVE 0-S/N W0VDND0F, SHORT SELF TEST UNSUCCESSFUL. Doest it mean I have to replace my hard disk

 

error code 2000-0142 while updating the Windows

I was trying to update the Windows version to the latest Windows 10 on my Dell laptop. While doing the process of the update, the system suddenly got crashed and it showed Dell
error code 2000-0142 and the installation got interrupted. Now I am not able to update the Windows. What to do, please give me a solution to do this.

 

Error 2000-0142

Hi Vikram,

Thank you for posting in Community.

We understand your concern and we will provide the information required to help you resolve the issue.

Before we proceed, I would like you to provide the information stated below:

• Do you get any error message on the blank screen?
• What is the make and model of your PC?

Error Code: 2000-0142 means that the hard drive has gone bad and requires a replacement. We cannot state for sure what might have caused the issue in hand.



However as you are unable to access the OS, I would suggest that you try logging into Safe Mode via Media Creation tool and check for drive errors. Follow the steps below to do so.

Step 1: Media Creation tool.

1. Download the Windows 10 ISO and create a Media Creation tool and then perform Startup Repair.

Refer to the following link:

http://www.microsoft.com/en-us/software-download/windows10

(Refer to the section "Installing Windows 10 using the media creation tool
" in the above article for creating the tool).

2. Start your computer from the installation media. Insert the disk or USB stick and restart your computer. If you see a message asking you to “Press any key to boot from DVD,”
do so. If you don’t see the message, you might need to change the boot order in your computer's BIOS settings so that it first starts from the disk or USB. When you see the
'Install Windows' page, tap or click 'Repair your computer' link to start the
Windows Recovery Environment.

3. Here click on Troubleshoot> Advance Options> Startup Settings. You will have to click on the
Restart button, once done select the appropriate key to log into
Safe Mode



Step 2: Check a drive for errors

You can solve some computer problems by checking a drive or drives for errors. For example, you can check your computer's primary hard disk to fix some performance issues, or you can check an external hard drive if it's not working properly.

• 
  Open This PC.
  
• 
  Right-click the drive that you want to check, and then click Properties.
  
• 
  Click the Tools tab, and then, under Error-checking, click
  Check now. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  
• 
  To automatically repair problems with files and folders that the scan detects, select
  Automatically fix file system errors. Otherwise, the disk check will report problems but not fix them.
  
  To perform a thorough check, select Scan for and attempt recovery of bad sectors. This scan attempts to find and repair physical errors on the drive itself, and it can take much longer to complete.
  
  To check for both file errors and physical errors, select both Automatically fix file system errors and
  Scan for and attempt recovery of bad sectors.
  
• 
  Click Start.
  

Depending on the size of your drive, this might take several minutes. For best results, don't use your computer for any other tasks while it is checking for errors.

Your reply is very important to ensure a proper resolution. Please get back to us with the above information to assist you accordingly.