Windows 10: I purchased many Movies and Music online from the Apple store for years and now would like...

purchased many Movies and Music online from the Apple store for years and now would like to save them all on a separate Harddrive. How do I go about this? Th

:)

 

"purchasing" TV and Movie content offered FREE in Windows Store

Hi Sheila,

One possible reason why you're unable to get the free movie is can be due to outdated application for Windows Store. To assist you better, we'd like to ask if have you tried updating your Windows Store. Have you tried resetting your Store? If not, we suggest
that you follow these steps to reset Store Cache:

• Run CMD as administrator.
• Type in WSReset.exe
• Click Enter.

Let us know if you need further assistance.

 

Can't download the movie I purchased for rental.

Hello,



Thank you for writing to Microsoft Community Forums.



I suggest you to follow the steps mentioned below to download rented movies offline and check if that helps.

Steps:

1. Select the movie you want to rent and click on
   rent option.
2. Login using Microsoft account.
3. Once you have signed in, you will have two option
   to stream or download movies to this device to watch offline.
4. Select download movies to this device to watch offline and click on next.
5. After Choosing the Next option and you will be asked for the payment option.
6. Once the payment it done, open Movies & TV application to download the movie.

You will be able to watch the movie offline from
Movies and TV application. When you rent, the viewing period is 14 days from the time of your order or 24-48 hours from the time you start to watch (depending on the content you select), whichever comes first.



If you still facing issues downloading the movies after following the above steps. I suggest you to follow the troubleshooting steps mentioned below, to fix issues with Microsoft store.



Steps:

• 1. Open store application on your pc.
  2. Click on the ellipses on right top corner of the screen.
  3. Logout and login back.

Hope it helps.



Sandeep Kumar M

Microsoft Community – Moderator

 

Purchasing Music via the Store

Hello,

Thank you for posting your query on Microsoft community. I regret the inconvenience caused to you. Let me help you.

• 
  Which Windows 10 build/version are you using?
  
• 
  Are you using any proxy connection to connect to Internet?
  

Method 1:

You may disable the Proxy setting and check if it helps:

Follow these steps and check if it helps.

a. Press Windows Key +R, type inetcpl.cpl
and press enter.

b. Click the Connections tab, and then click
LAN settings.

c. Uncheck the Use a proxy server for your LAN check box.

d. Click ok.

Method 2:

I suggest you to try the steps from the below article and check if it helps.

Problems with music purchases due to region mismatch on Windows 10

Xbox Support

Additionally, you can refer the following article as reference.

http://windows.microsoft.com/en-us/windows-10/windows-store-music-error-hresult-0x8015dc0a

Hope this information helps. Please let me know if you need further assistance.