Windows 10: I keep getting "There was a Problem Resetting your PC" and I cannot reset my PC

I am trying to reset my PC and all it's files to restore factory defaults from settings but everytime I attempt to Reset, it takes me to the BIOS where I do not have any option to reset, nor install from an external drive. What do I do?

:)

 

router logs DoS attack from a local PC....

Well you did not say that you don't really know what you are doing. It's not a problem of course, but it changes things a little.

It's not even clear if the PC or the router is the problem at this time, so I suggested that you disable some unnecessary things which are usually known to cause many problems, sorry if those were too complicated.

• You could reset some network related stuffz on the PC as a next step. Open an elevated command prompt (run as administrator), and enter the followings on the PC:
  netsh int ip reset reset.log
  netsh int ipv6 reset
  netsh winsock reset
  netsh branchcache reset
  netsh advfirewall reset
  (note: You can export your current firewall rules in the "group policy" before the reset if it's needed for some reason)
  
  
• Btw, Would it be a problem to reset the router to the default settings if the things we are trying will not help? There is a menu point for that called "factory settings" (and also a little hole on the back if you prefer that one).. the Administrator username in the router after the reset would be admin and the password is probably on a sticker at the bottom of the router (special settings needed to go online with your ISP might be also necessary)
  This is not needed now (not yet), but perhaps the source of the problem is at the router and not the PC in question, so we may come to that eventually.

ps.: Do you have a second network card you could test in that PC and a different cable to rule out some hardware issues on the PC side?

 

There was a problem resetting your PC

Hi Ronnie,

The issue you're getting when resetting your PC may have occurred if there are broken or corrupted Windows components. To isolate your concern, we'd like to ask the following:

• Have you made any recent changes to your PC prior to the resetting issue?
  
• When you try to backup your files, did you get any error messages?
  
• What specific troubleshooting steps have you tried so far?

We look forward to your response.

 

Unable to reset the pc

Hello,

If you are having that message while trying to reset your computer, We suggest you to create an installation media for Windows 10 using Media
Creation Tool and perform a Reset.

Once the installation media is created, follow the steps below:

• Insert the installation media you created, and then restart your PC.
• On the Install Windows screen, select Repair your computer.
• On the Choose an option screen, select Troubleshoot. From there, you can use Safe Mode. Select
  Advanced Options >Reset This PC>Remove everything.
• After the reset is complete, check for status.

Give us an update on what happens.