Windows 10: I have forget my laptop's password and my referral account has been logged out , What...

I need to log in to my laptop urgently and cant lost all the data

:)

 

Can't log into account because of forgetting password.

Hi

Welcome to Microsoft community.

It sounds like you're in a challenging situation, but there are steps you can take to regain access to your ASUS ZenBook running Windows 11. Here's what you can do:

1. Wait and Try Account Recovery Again: Since Microsoft's security measures temporarily block recovery attempts after too many failed tries, it's essential to wait the recommended 24 hours before trying again. Ensure you provide as much accurate information as possible to verify your identity during the recovery process.
   
2. Use Another Device to Access Your Microsoft Account: If you have another computer or a smartphone, use it to access the Microsoft account recovery page. This might give you a fresh start in the recovery process without the limitations you're currently facing on your laptop.
   
3. Check Your Email Inbox and Spam Folder: Sometimes, Microsoft sends recovery information or verification codes via email. Make sure you check all folders in your email account, including the spam or junk folder.
   
4. Reset Your Microsoft Account Password: Once you can successfully recover your account, reset your password. Choose a strong password that you haven't used before to prevent future issues. You can reset your password from another device by visiting the Microsoft account sign-in page and following the instructions for "Forgot my password."
   
5. Use Windows 11 Recovery Options: If you still can't access your laptop, you might need to use recovery options. Since it's a new laptop, you might not have personal data to worry about losing. Here's how to access recovery options:
   
   • Turn off your ASUS ZenBook.
     
   • Turn it on and immediately press the F9 key repeatedly until the Boot Menu appears.
     
   • Choose to boot from your recovery partition or a Windows 11 installation media if you have one.
     
   • Follow the on-screen instructions to access troubleshooting options. You might have the option to reset the PC, which can remove all personal files but should regain access to your system.
     
6. Contact ASUS Customer Support: If you're still locked out after attempting the above steps, ASUS Customer Support could offer additional assistance, especially since it's a new device. They might have specific advice or recovery methods for their laptops.
   
7. Consider Professional Help: If you're uncomfortable performing these steps on your own, it might be worth taking your laptop to a professional computer repair service. They can offer assistance in recovering your account or resetting your laptop without risking further issues.
   

Being locked out of your account temporarily doesn't mean it will be locked forever. Microsoft's security measures are designed to protect users, even though they can sometimes be inconvenient. Patience and careful following of recovery steps are key to regaining access.

Let me know if you need further assistance.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Unable to log into laptop after changing password.

Hi Marty,



Thank you for writing to Microsoft Community Forums.



We understand how difficult it could be and we appreciate the time and effort that you have taken to work this issue. However, in order to get clarity, we would need some more information regarding the issue.

1. Were you using the “Old email (account) address” regardless of not using laptop?
   
2. Are both the email addresses linked?
   
3. Could you please let us know, where exactly you get prompt for the password for the “Old email address” in the desktop?
   
4. What is the exact error message you get when you try to log in to laptop?
   
5. Does your desktop has two user profiles?
   

In the meantime, we would suggest you to follow the steps mentioned below and check.



You would need to have internet connection in laptop, so that the password change could get updated and it seems that the laptop is not connected to the internet, we would suggest you to connect Ethernet cable to laptop and then
try logging in to the laptop with the new password for the old email address.





We await your response.

 

Forget password

He has to reset the password.

"What to do if you forget your Windows 8/8.1 password"

Change or reset your password - Microsoft Support

If you've forgotten your Windows password, there are several ways to retrieve or reset it:

• If your PC is on a domain, your system administrator must reset your password.
  
• If you're using a Microsoft account, you can reset your password online. For more info, go to the
  
  Reset your password webpage.
  
• If you're using a local account, use your password hint as a reminder.
  

If you've tried these suggestions and still can't sign in:

• If you have Windows 8.1, you'll need to reinstall Windows.
  
• If you have Windows RT 8.1, you'll need to contact your PC manufacturer.
  

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Microsoft forbids any assistance being given in these Forums to help you bypass or "crack" lost or forgotten Passwords.

Here is the Microsoft Information outlining that Policy:

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Microsoft policy about lost or forgotten passwords

https://support.microsoft.com/en-us/kb/189126#bookmark-third

Cheers.