Windows 10: I have been having trouble accessing my online banking.

I have been having trouble accessing my online banking. This is the error message that I keep getting. There is no problem with my account at the bank. I am checking to see if this is something that you can fix. If this error persists, please contact support. Error Code: 754e8e19-ed75-4a64-8d6f-8cf6bdb240f4

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why does my bank login page lose my access card number even though I have checked the save box

Thanks Bruce. I had things set up to save cookies but I am trying to specifically add my bank to the "allow" list which I had not done before. I won't know for a couple of days whether this is the fix or not as it sometimes takes a couple of days before the
access name disappears. Thanks for your suggestion, otherwise I would never have thought to be specific on the allow. You may have struck pay dirt for me and I will certainly let you know in a day or two. It may very well be that it simply is a security
issue from my bank as you suggested. Thanks so much for your reply.

 

trouble accessing company banking from home

Hello,

I work from home 2 days a week and need to access the company's banking software in order to view and process payments. However, my IP address keeps changing on each day I access the website, resulting in access being denied. I then need to contact the company
providing the banking software, get them to re-register my new IP address and then get my manager to provide an activation token.

As you can probably imagine, this has alarmed my manager, who has instructed me to sort it out. the banking company's help pages suggest the following ;

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My IP address appears to be different every time I login, why is this?

Some ISPs will assign a different IP address each time you connect to them - this is called a dynamic IP address. To access Reporting, please advise the full range you may be assigned. Alternatively discuss the possibility of getting a static IP address
with your ISP.

So is there any other way of ensuring the IP address remains the same everytime I access the website or do I need to contact the ISP and get the to assign a static IP address as per the above ?

Thanks,

Habib.

 

I'm trying to log into my online banking and I get a message saying connection reset.

Hello Kristy,

There are a lot of possible causes why you're unable to properly sign in to your bank's website and giving you and error message an issue with internet connection. This may be due to anti-virus, restrictions on your browser or your browser needs to be updated.
In order for us to assist you better, we'd like to ask a few questions:

• When did you last time successfully login to your bank's website? Did you make any changes to your computer before experiencing this issue?
• We'd like to know the troubleshooting steps that you have tried, to avoid providing the same steps.
• Which browser are you using when accessing your bank's website?
• Just to clarify, can you access different websites, like Outlook.com, Bing and Microsoft forum?

Meanwhile, we recommend accessing your bank's website using a different browser and then kindly check if you are getting the same issue. We also suggest ensuring that your browser is updated.

We are looking forward to your reply.