Windows 10: i have a surface pro 7 and the touchscreen is not working.

i have a surface pro 7 and the touchscreen is not working.

:)

 

Touch screen on surface pro

Hello Brady,

The Surface Pro may have encountered a driver conflict or a hardware issue. For us to isolate the issue, kindly answer the following questions:

• Have you made any recent changes to your computer prior to this issue?
• What is the current build and version of your Windows 10? To check type in
  winver on the search bar and press Enter.

Meanwhile, we recommend that you follow the troubleshooting steps given on these articles to see if there will be any changes:

• Surface touchscreen: Problems with touch
• What to try if your touchscreen doesn't work

Please get back to us.

 

Surface Pro 7 touchscreen no longer responds

I've been a happy owner of a Microsoft Surface (w/ keyboard), purchased earlier this year. A few months in I began experiencing some touchscreen issues. The screen would become temporarily unresponsive after some moderately heavy usage, but it would always regain its capabilities within a few minutes of going blank. Eventually it stopped responding to touch messages altogether and never regains the touch capacity.

I went through the steps on windows support for troubleshooting a non-responsive touchscreen. None of it brought back the responsiveness. What I did find is that there is a warning icon (exclamation mark in yellow triangle) on "Intel(R) Precise Touch Device" in Device Manager and "HID compliant touchscreen" is completely missing in DM. Devices and Printers in the Control Panel shows the same warning icon on my tablet. In the about this PC page it states, "No pen or touch input is available for this display".

I'm running 'Windows 10 Home 21H1'. The tablet has never been dropped or banged around, and it has not been wet; so, I am at a loss for what has caused the touchscreen to go unfunctional.

Anyone wise enough to guide me towards a working touchscreen would be much appreciated.

 

why did my HP pavillions touchscreen stop working

Hi Linda,

There are several troubleshooting steps that we can undergo to identify what's causing the issue on your touchscreen. If you're using a Surface, you'll find the troubleshooting steps in this
article. However, if you're using a different device, we suggest that you provide us the answers
to these questions:

• Were there any changes to your computer prior to the issue?
• What is the brand and model of your device?
• What do you mean by "touchscreen stop working"?
• When did you start experiencing the issue?

We're looking forward to your response.