Windows 10: I have a microsoft surface go 3 laptop, When I check it says I have directx 12. Im...

Discus and support I have a microsoft surface go 3 laptop, When I check it says I have directx 12. Im... in Windows 10 Gaming to solve the problem; Is there any way? https://answers.microsoft.com/en-us/windows/forum/all/i-have-a-microsoft-surface-go-3-laptop-when-i/31693eae-53ed-401c-912e-d455aab44a1c Discussion in 'Windows 10 Gaming' started by Salah Yahia1, Dec 23, 2024 at 5:37 PM.

  1. I have a microsoft surface go 3 laptop, When I check it says I have directx 12. Im...


    Is there any way?

    :)
     
    Salah Yahia1, Dec 23, 2024 at 5:37 PM
    #1

  2. Directx 12 on Windows 10 is gone

    Hi,

    Thank you for being a part of Windows 10 Insider Preview.

    I appreciate you for providing details about the issue and we are glad to assist you.

    Try the following steps and check if it helps:

    Step 1:

    I suggest you to check the DirectX Version installed on your system.

    Follow the below steps to check the DirectX Version:

    • Press Windows key + R from the Desktop.
    • Type dxdiag and hit Enter.
    • Check the DirectX Version.


    Step 2:

    I suggest you to update the Graphic driver from the Device Manager and check if it works.

    Follow the below steps:

    • Press Windows + R on the Keyboard.
    • Type in devmgmt.msc and hit Enter.
    • Select Graphic driver from the list.
    • Right click on the Graphic driver and click on Update driver Software.

    If the issue persists then install the latest graphic driver from the manufacturer and check if it helps.

    Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

    Thank you.
     
    Harshavardhan Rathod, Dec 23, 2024 at 5:41 PM
    #2
  3. DirectX 12 Ultimate

    DirectX 12 Ultimate features will work only if you have a GPU which supports DirectX 12 Ultimate. Please check your GPU manufacturer(Intel, AMD, Nvidia) website for the list of supported GPUs and the driver updates to enable the features.
     
    Stranger_Hanyo, Dec 23, 2024 at 5:41 PM
    #3
  4. Roohi_Taj Win User

    I have a microsoft surface go 3 laptop, When I check it says I have directx 12. Im...

    Surface Pro 3

    Hi ChrisWaters3,

    Thank you for writing to Microsoft Community Forums.

    Could you please help me with the below information:

    1. Does the battery drain out, if the tablet is not connected to peripherals?

    2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)

    I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
    However, I suggest you to follow the troubleshooting steps mentioned below:

    Method 1: Check the drivers.

    Step1: Battery driver

    1. Press Windows andR
      key together on your Keyboard.
    2. Type devmgmt.msc and hit enter.
    3. Click on view on top > Select Show hidden devices.
    4. Expand the Batteries option from the list.
    5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
      Properties.
    6. Click on Driver tab > check if you have the option to
      Roll Back Driver.
    7. If yes, Roll back the driver or uninstall it and restart the computer.
    Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

    Step 2: Keyboard driver.

    1. In the Device manager, go to ‘Other devices’, you will find
      Unknown devices.
    2. Double tap on the unknown device > click on
      Driver tab> click on update driver.
    3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
    4. Select keyboard, then click ‘Next.
    5. Select HID Keyboard device and click finish.

    Method 2: Run the toolkit.


    Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

    I would suggest you to run the toolkit provided by Microsoft on
    Fix common Surface
    problems using the Surface Diagnostic Toolkit


    If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
    Surface Pro 3 Battery
    FAQ for the Surface Pro Embedded Controller Firmware update
    .


    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
     
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