Windows 10: I have a laptop given back by an ex-employee. I do not have a PIN or a password and so I'm...

I have a laptop given back by an ex-employee with Windows 10 or 11 installed. I do not have a PIN or a password and so I'm unable to log in. How can resolve this?

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Remove an unknown PIN set by a former employee

Reinstall the operating system.

Microsoft forbids any assistance being given in these Forums to help you bypass or "crack" lost or forgotten Passwords.

Here is the Microsoft Information outlining that Policy:

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Remove an unknown PIN set by a former employee

A former employee resigned without removing or leaving a list of account passwords as we had requested. Today, the office computer did an automatic update. When it restarted, it required a PIN to log in, with the former employee’s personal mobile phone set to get the recovery code. Now we cannot get past the PIN to open Windows. Is there a workaround?

 

Microsoft Account PIN and password

We appreciate the screenshot that you provided. to start troubleshooting the issue with you logins, we suggest that you follow the steps below on how login pin goes back to password:

• Click Start menu and go to Settings.
• In Settings, click the Accounts icon.
• Click on Sign-in options.
• Change both your password and pin one by one.

Let us know how it goes.