Windows 10: i couldn't factory reset my computer. now probably a hacker reset my password.

first thing is that I need help resetting the password and then factory resetting my computer. I had 3 malware uninstalled from my laptop but that was not it. please help me. I need to sell this computer. its a lenovo ideapad 330S.

:)

 

How to reset Windwos 8 Password?

Change or reset your Windows password

• If you've forgotten your Windows password, there are several ways to retrieve or reset it:
  • If your PC is on a domain, your system administrator must reset your password.
  • If you're using a Microsoft account, you can reset your password online. ...
  • If you're using a local account, use your password hint as a reminder.

 

Hacker Keeps resetting my Live email password.

I think he is trying hard to get to my Steam account again. Like I added in my first post I had a password reset for steam email.

And last time he did it I had several password reset emails in my live before (I suppose) he got it to work.

Now I don't even feel like my gmail is safe. I have it set up for Phone SMS and 2 step verification. Although I think he is having a hard time with my gmail.

HOW IS HE DOING IT!

 

Hacker Keeps resetting my Live email password.

they could be skipping the password entirely and just using the reset functions. find out what it takes to reset - things like date of birth, secret question and answer, that kind of thing.

change them so he cant know what they are. run a proper antivirus (kaspersky 30 day trial is my suggestion) and see if it finds something your AV missed.


and then finally, stop using hotmail. my live account is on a yahoo i never used for anything, and its never been hacked.