Windows 10: I can't extract a file

I recently made a logo on shopify and they sent me a file, when I tried to extract it it shows this message: "before you extract files you must copy files to this compressed folder" how can I solve this?

:)

 

Extracting Zip Files


Are the step-by-step processes identical? That is, the folder extracted from and the folder extracted to belong to the same hierarchical file system structure. If they are, that suggests mildly the Cumulative Update left an electron or two out of place.

 

Extracting Zip Files

Thanks pyramid10 for your contribution, I ensured that the steps taken and the source and destination folders were the same, in the using zip7 as suggested by BunnyJ resolved all issues for me.
I am the first to admit that I am a long long way from understanding the intricacies of computers and if truth be told I am now to old anyway to absorb much information.
Cheers.

 

how do I change the default program for extracting files

Hi,

You can change the default program that's extracting the files by either changing it from the settings or right-clicking on the zipped file and choose which program will open it. We'd like to know which program are you using yo extract the files.

In the meantime, follow the steps below to change the default program:

• Right-click on the file you want to extract.
• Choose Open with and select which program you want to use.
• In other cases, a new menu will appear when choosing Open with. You can choose "Choose Default Program" from there.

Change the default programs from the Settings.

• Go to Settings. Choose Apps then
  Default apps.
• Select the app or program you want to use as default from the list.

We'll wait for your response.