Windows 10: I can't download Roblox from the Microsoft store

says I already own it and then it starts but a couple seconds later I received a notification saying it wasn't able to download it. i tried evrything i reinstalled the microsoft app cahnged a different acount, i had enough storage, i tried reseting the store, i did everything i found online nothing worked

:)

 

Roblox On the Microsoft Store

Hey there, Player101par

Welcome to the Microsoft Community forums.

It looks as though the App packages for Roblox may still be on your device, which is why it is not installing.

Please can you:

• Press Win key & R together,
• Type: wsreset
• Press enter

Then try again at launching Windows store and downloading Roblox.

Hope this helps,

Regards,

 

Roblox download issue

Hello, Leo Häkkänen

Welcome to Microsoft Community.

I found a few potential solutions to your Roblox download issue:

1. Reset the Microsoft App Store: Go to Settings > Apps >, find Microsoft App Store in the installed app list, click on the three dots and go to Advanced options, on the next page, scroll down and then click on Reset. Then try to download Roblox and see if it helps.
   
2. Reset Roblox: Go into Settings > Apps > Apps & Features > Roblox > Advanced Options and choose Reset. After it resets restart PC and try again.
   
3. Provide Administrator Permissions: Providing administrator permissions to the RobloxPlayerLauncher file is a simple yet effective method used to resolve this problem and it has helped many users deal with this problem. Providing admin access can resolve some ownership and permissions issue which may be preventing the installation from completing.
   

Please try these steps and let me know if they help.

Best regards,



Chandy |Microsoft Community Support Specialist

 

Microsoft store Roblox mouse glitch

Hi

Welcome to Microsoft community.

The mouse lag issue you're experiencing with Roblox on your Windows gaming laptop can be caused by various factors. Here are some steps to help you troubleshoot and potentially resolve the problem:

1. Update Graphics Drivers:
   
   • Outdated or incompatible graphics drivers can lead to performance issues. Visit the website of your laptop's GPU manufacturer (e.g., NVIDIA, AMD, Intel) and download the latest drivers. Install them and restart your laptop.
     
2. Update Roblox:
   
   • Ensure you have the latest version of Roblox installed from the Microsoft Store. Sometimes, updating the game can resolve performance issues.
     
3. Adjust Roblox Settings:
   
   • Within the Roblox game, adjust the graphics settings to lower levels. Lowering settings like graphics quality, texture quality, and rendering distance can improve performance.
     
4. Check Mouse Settings:
   
   • Ensure your mouse settings are configured correctly in Windows. Go to "Settings" > "Devices" > "Mouse" and check the mouse sensitivity and other settings.
     
5. Check for Background Processes:
   
   • Make sure there are no background processes or applications consuming too much CPU or memory while playing Roblox. Use Task Manager (Ctrl + Shift + Esc) to monitor and close unnecessary processes.
     
6. Disable V-Sync:
   
   • In some cases, disabling V-Sync (vertical sync) within the Roblox settings can improve mouse responsiveness. Experiment with turning V-Sync on and off to see if it makes a difference.
     
7. Check for System Resource Issues:
   
   • Ensure your laptop is not overheating, as overheating can lead to performance problems. Clean the laptop's cooling system and make sure it's running efficiently.
     
8. Try a Different Mouse:
   
   • Test the game with a different external mouse to rule out any hardware-related issues with your current mouse.
     
9. Check for Other Software Conflicts:
   
   • Some third-party software or utilities running in the background can interfere with game performance. Try closing background applications one by one to identify any conflicts.
     
10. Reinstall Roblox:
    
    • If the issue persists, you may want to uninstall Roblox from the Microsoft Store and then reinstall it. This can sometimes resolve software-related problems.
      

Remember to test your mouse with other applications to ensure that the issue is specific to Roblox and not a general problem with your mouse or system. Additionally, keep your operating system and all drivers up to date to ensure optimal compatibility with games and software.

Please feel free to let me know if you have any further updates. Thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist