Windows 10: I cannot change my current pin without knowing it. Every time I try to RESET it, it...

I cannot change my current pin without knowing it. I follow the steps to do so, and it still continues to ask for my pin after signing into my account when I am following the steps to RESET my forgotten pin. HELP. PLEASE.

:)

 

Can't reset my PIN

Hi SQxAe,

Thank you for writing to Microsoft Community Forums.

1. Were there any changes made to the operating system recently?
   
2. Is the system connected with Wired or wireless connection?
   

If you are using wireless connection, I suggest you to plug in to the Ethernet cable and try entering the password. I also suggest you to change the Microsoft password by login to
login.live.com from other device. Try entering the password through
on-screen keyboard.

I also suggest you to enable build-in admin account using command prompt from WinRE, follow the below steps, and check if that helps.

Step: Enable built-in admin from WinRE.

1. On the login screen click on the power button at the bottom right corner of the screen.
2. Hold Shift key and click on restart.
3. Click on Troubleshoot.
4. Click on Advanced options.
5. Click on Command Prompt.
6. Type the command net user administrator /active:yes and press Enter key.
7. Once logged in to the built in admin account, try changing the current user account password.

If you are unable to change the password for the account, I suggest you to create a new user account. Follow the steps from the article to create a new user account

Create a local user or administrator account in Windows 10

I also suggest you to refer this article on
PIN sign-in issues, and check if that helps.

I look forward to hearing from you soon.

Regards,

 

Forgotten PIN and expired password

Hi Dyari,

Thanks for your answer.

I tried steps of both links:

• #1: reset PIN code
  
  • I see no link "reset your PIN"on login page --> I can't reset it
    
• #2: change or reset windows password
  
  • My Windows account is not displayed at all on login page.
    
  • I am using a local account
    

If you have any other suggestion, I would be more than happy to try.

Regards,

Guillaume

 

Changing Time Format

Hi Mary,

There's a possibility that the set up time format in your computer Basic Input/Output System (BIOS) is military time. To have this checked, you can try to reset the time of your computer through Control Panel. See the steps below on how to do
so:

• Open Control Panel > Clock, Language, and Region >
  Change date, time, or number formats. This would open the
  Region window.
• From there, click on Additional settings at the bottom part. It will open the Customize Format.
• Click Reset; then, OK.

The steps should work; however, if not, we suggest that you contact manufacturer and have the BIOS time checked.

Let us know what happens after doing the suggestions .