Windows 10: I bought tax software from Amazon H&R Block and it downloaded no problem. I can’t seem to...

I tried rebooting my laptop, turning off firewall, checked my apps can be from “anywhere”. The “permission“ menu comes up and I click “yes” and then nothing happens. Help? Please!Jill G

:)

 

H&R tax sotware

What does H&R support say when you contact them?
https://www.hrblock.com/tax-center/support/topi...

 

Windows 11 Blocks H&R Block Software Connection

I talked to H&R Block support today and they said that their software would not run with Windows 11. They are working on it. Anyway, I got a refund of my purchase and just bought TurboTax Cut. So, the problem is with H&R Block's software. Wonder why they did not test their software with a pre-release version of Windows 11?

 

No connection between H&R Block software and server

Hi mariner blue,

Thank you for responding.

Yes, you are correct. We can only tell that this is a problem with Windows 10 when all of the websites that you are trying to access have the same error. And I agree, this has something to do with the settings or something with the configuration of the network that this specific software would allow. Since this is a third party software, we only have limited resources but don't worry we will try our best.

I went to H&R Block Technical Support website and found the recommended troubleshooting for this error. I understand that you have done this already as you mentioned above, but kindly try to double-check and confirm if everything has already been performed.

https://www.hrblock.com/tax-center/support/software/technical-issues-software/fix-ssl-error/?amp/

Also, I'm not sure if you are using Verizon network but I have found this article from their Tech Community and solved other people who are having the same error.

Solved: Re: SSL Error with H & R Block Tax software

If you could, please check the Proxy configuration of your Windows 8.1 PC and make sure it is the same with Windows 10.

In case we need to do further troubleshooting, please allow us to ask the following:

1. Are you connected to your home internet network? Or your work domain?
   
2. Can we ask the exact version and edition of Windows 10 running on this computer?
   
   You can send us a screenshot of your WINVER, to do so;
   
   1. Press Windows Key + R
      
   2. At the Run dialog box, type WINVER
      
   3. Hit OK or Enter
      
   4. It should show the Windows information.
      

We look forward for your response. If you have other clarifications about this matter, you can get back to us by replying to this post.

I hope I was able to help you today.

Best regards,



Microsoft Community Advocate