Windows 10: I bought a new monitor and since then I've had an issue with my refresh rate/network adapter

When I set my refresh rate to >60hz, my network adapter stops responding. The PC still detects Wifi, but is unable to connect to any network. When I run a diagnosis, the result is that the network adapter is not found. I've tried resetting the IP, running some commands, and searching for driver updates with no luck. I'm currently connecting them using an HDMI cable but I am looking for a display port cable to see if that makes a difference. The monitor supports up to 180hz, and my previous monitor 144hz with no such issue. The new monitor is a ViewSonic VX2479-HD-Pro, and my network adapter

:)

 

Refresh rate Problem

Hi Robert,

Thank you for posting your query in Microsoft Community.

Screen refresh rate is the rate at which the data displayed on screen is refreshed; it may be an image or some text document. Most of the users would like to set it to a higher rate but this also depends on the capacity of graphic
card and monitors. If the refresh rate is slow, the images on the display looks as flickering to the user eye and makes it uncomfortable to work.

Nowadays the latest monitors available in market will have minimum 60 Hz of refresh rate and it is very good option to set it to 70 Hz if you your monitor is compatible. Normally a high performance or quality monitors can reach
120 Hz of refresh rate. So I would suggest you to set your monitor refresh rate as higher as possible, below given steps describes how to access this feature on your Windows 8.1/10 PC.

• The default refresh rate setting is 60 Hertz (HZ); however, your monitor may support a higher setting. Check your manufacturer's documentation for information about the settings that your monitor supports.
• If you use a higher refresh rate, you can reduce the rate that your screen flickers; however, if you specify a refresh rate that is too high for your monitor, your screen may become unusable and your hardware may be damaged.
• Changes to the refresh rate affect all users that log on to the computer.

I would, as of now, suggest you to visit the computer manufacturer's support website and install the latest display and chipset drivers available for the latest operating system (currently it would be 8.1 in the list).

Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.

 

Monitor refresh rate

Hi Maypher

My name is Dayarys I am an independent advisor I will try to help you. Please follow the steps below :

Click on the Windows logo corner and Open Settings (gear icon).

Click on System.

Click on Display.

Click the Advanced display settings link.

Click the Display adapter properties for Display 1

Click the Monitor tab.

Under "Monitor Settings," use the drop-down menu to select the refresh rate you wish.

If you already did that like you showing, keep in mind that the refresh rates you can select will always depend on the monitor, graphics adapter, and resolution your device is using.

Your monitor show the 144hz and 60hz option but doest mean that it works at an intermediate rate.

You can try to update your graphic card by your laptop manufacturer model or change your resolution, but if you don't have the option no one configuration or software can change it. Sorry to give you bad news.

Regards Dayarys

 

Setup 2 monitors with different refresh rate in duplicate mode

Hi, СуминНикита

Welcome to the Microsoft Community.



Unfortunately, running two monitors with different refresh rates in duplicate mode may cause some issues. Duplicate mode essentially mirrors the exact same image on both screens. Since the refresh rates differ between your monitors, Windows will default to the lowest common refresh rate to ensure compatibility, which in your case is 120Hz.

To run programs or games at 144Hz on your internal monitor while duplicating the display on your external monitor, you may need to utilize third-party software that can manage this kind of setup, but it may still lead to graphical issues or performance anomalies.

Here are some steps you can try:

1. Set Primary Display:
   
   • Right-click on the desktop and select “Display Settings.”
     
   • Scroll down to “Multiple displays” and select “Duplicate these displays” from the dropdown menu.
     
   • Choose the monitor you wish to set as your main display and check the box that says “Make this my main display.”
     
2. NVIDIA Control Panel (if you have an NVIDIA GPU):
   
   • Open the NVIDIA Control Panel by right-clicking on your desktop and selecting it from the dropdown menu.
     
   • Go to “3D Settings” > “Manage 3D settings.”
     
   • Under the “Global Settings” tab, find the “Preferred refresh rate” option and set it to “Highest available.”
     

Please note that these steps may not fully resolve the issue due to the inherent limitations of running duplicate displays with different refresh rates. It’s generally recommended to use monitors with the same refresh rate for the best performance.

Best Regards

Martin | Microsoft Community Support Specialist