Windows 10: I am getting random mouse curser freezes and now occasional restarts.

I have a dmp file and hope someone can help me find the cause.

:)

 

Mouse curser disappears and screen freezes

Two weeks ago I bought a new desktop all in one with windows 10 pre installed. When I am reading an article on line the mouse curser disappears and everything freezes. I can't access the task manager to end the program and have to push the power button
and reboot to get it to work again. This happens a couple times a day.

 

Mouse occasionally freezes after Creators update

Hi,

There are many possible reasons why this issue is happening. Similar to the steps you tried, let's try to uninstall and reinstall the mouse driver to see if it helps. Follow the steps below:

• Open Device Manager.
  
• Click the arrow beside Mice and other pointing devices to expand.
  
• Right-click on the mouse driver, then select Properties.
  
• Go to Driver tab, then click Uninstall.
  
• Restart your computer to automatically reinstall the mouse driver.
  

Note: After performing step 4, your mouse functions may stop working. Use your keyboard instead to restart your PC.

Get back to us with the outcome so we can help you out further.

 

Kernel Power error 41 + Mouse Curser missing etc

For some weeks I have been having a problem with my mouse(?), or indeed any alternatives I have tried.

Soon after start up the mouse freezes, and the curser will not move. On other occasions, the mouse is totally absent when the computer reaches desktop - have to restart (possibly twice) to get the mouse to put in an appearance! This started well before the 1903 update. Have tried all the usual work arounds and different mice without success.The problem is intermittent.
Event viewer shows that event error 41 occurs about the time when the mouse problem/freeze becomes evident.

Having looked at this error 41 closely, I note that this is quite a common problem, and is attributed to a possible failure of the power supply. Those with the problem are reporting that an unscheduled restart takes place. I do not have this same aspect in that I just get a frozen computer - there is no attempt to restart as others have reported.

Your thoughts, comments and help would be appreciated