Windows 10: Huion Kamvas 22 Plus pen not recognized after update KB5034122

My Huion drawing tablet started giving me issues about 2 weeks ago, coincidentally when 2 KB5034122 updates happened. I managed to uninstall one of them, but it won't let me uninstall the other, which is a security update.I contacted Huion support, and they told me to reinstall the Huion driver many times, check if all my cables were properly connected, and buy a new 3-in-1 cable, which I did, but it didn't solve the issue. I refuse to believe that it has something to do with hardware; you cannot tell me everything worked fine and now it doesn't. Please tell me what to do or release a new upda

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Huion Kamvas 22 Plus Device disconnected.

My Kamvas 22 plus says "device disconnected" in the driver menu. I have replaced the cable already and I was told by Huion Support that my tablet is broken which I find odd, because as a monitor it works perfectly fine, I just can't use the pen. It has worked perfectly fine before, but I don't know what changed. The next day when I turned on my PC it just stopped working and it just said "device disconnected".

I did get a new computer, but I don't remember whether it has stopped working after I switched to my new computer or later. It definitely has worked on my old computer, but I cannot test that anymore. I am although pretty sure that it has worked on my new computer for a whlie though.

I have tested it on my laptop and it hasn't worked there either, but my laptop doesn't support all the ports necessary for the 3 in 1 cable.

After doing a bit of research myself I have seen that there are plenty of people with the exact same issue. It has worked perfectly fine before so I doubt that it is an issue with the tablet. Sure Huion may think that it is broken, but they haven't made any efforts in actually analyzing anything.

I personally believe that it may be windows recognizing the Kamvas 22 plus as a generic monitor without pen function. I can't believe that it is the tablet being broken, I just think that the driver and windows had some sort of conflict.

Things I've tried:

Reinstalling driver

Reinstalling driver without internet or antivirus on

Uninstalling newest driver and installing an older driver version sent by Huion

Replacing the 3 in 1 cable (I couldn't test the USB-C to USB-C cable, because my PC doesn't have a dedicated USB-C port that would be compatible)

Testing it on my laptop with the newest Huion driver (has not worked)

Updating windows drivers via device manager

Running windows troubleshooter

Trying to manually select the Huion driver via "Let me pick" in device manager (It didn't show up)

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This is everything that I remember off the top of my head. The only option known to me that I have left is to update to Windows 11 from Windows 10.

The tablet is showing up in "Bluetooth & other devices" as "Kamvas 22plus"

When I plug the USB from the 3 in 1 cable in, it also shows "HUION HID" in the device manager.

Huion support is telling me to simply buy a new tablet, but I genuinely think that something is missing on my computer.

Any help is greatly appreciated!

 

Huion KAMVAS 22 streams my computer display but the pen doesn't work can you help me find what is wrong?

Hi

Welcome to Microsoft community.

I'll help you troubleshoot the issue with your Huion Kamvas 22 pen display. Here are some steps to diagnose and hopefully resolve the problem:

1. Driver Installation:
   
   • Uninstall any existing Huion drivers. Go to Control Panel > Programs and Features, find the Huion driver, and uninstall it.
     
   • Restart your computer.
     
   • Download the latest driver for your Huion Kamvas 22 from the Huion official website. Be sure to download the driver that matches your Windows version.
     
   • Temporarily disable your antivirus software to prevent it from interfering with the driver installation.
     
   • Disclaimer: Temporarily turn off antivirus protection. However, keep in mind that if you do so, your device may be vulnerable to threats. So please turn it on immediately once issue fixed.
     
   • Install the driver with administrative privileges (right-click the installer and select "Run as administrator").
     
   • After installation, restart your computer again.
     
2. USB Connection:
   
   • Check your USB cables and ports. Try different USB ports on your computer, preferably a USB port directly on the motherboard at the back of the computer for desktops.
     
   • If you're using a USB hub or USB-C to USB adapter, connect the tablet directly to the computer instead.
     
3. Pen & Tablet Calibration:
   
   • Open the Huion tablet software you installed and check if the tablet is recognized in the software.
     
   • Calibrate the pen within the Huion software.
     
4. Windows Settings:
   
   • Go to Windows Settings > Devices > Pen & Windows Ink to confirm the settings here are correct and that Windows recognizes the pen input.
     
5. Check Pen Battery/Charge:
   
   • If your pen requires a battery or needs to be charged, make sure it’s properly charged or the battery is in good condition.
     
6. Try on Another Computer:
   
   • Since you've mentioned it's not working on any other computer, this could indicate an issue with the tablet or pen itself. However, ensure that when testing on other computers, you also install the necessary drivers and follow the correct setup procedure.
     
7. Firmware Update:
   
   • Some Huion tablets have firmware updates. Check on the Huion website if there’s a firmware update available for your model.
     
8. Contact Huion Support:
   
   • If none of the above steps work, it may be a hardware issue with the pen or the tablet itself. Contact Huion customer support for assistance. They may have specific guidance for your model or be able to offer a repair or replacement if necessary.
     

When changing to a new computer, differences in hardware and software environments can affect how peripherals work, so it might take a bit of configuration to get everything running smoothly again.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Huion Kamvas 22 Plus Device disconnected.

Hello，Apir3X

Thank you for posting in the Microsoft community.



Understanding that you are displaying a disconnected connection when connecting your Huion Kamvas 22 Plus device, if you believe that it is not a problem with the device itself, but rather a system or computer problem, considering that you have done a lot of system level troubleshooting. I would suggest that you run a test, find a device that supports USB-C ports, connect it and test it, does it work? This will more quickly help us pinpoint the possible issue. Thank you in advance for your co-operation!



Please feel free to contact me if you have any questions, I look forward to hearing from you which will determine where we go next!



Best Regards，

Rota Ye |Microsoft Community Support Specialist