Windows 10: HUAWEI LAPTOP AND MICROSOFT COMPATIBILITY ISSUES ESPECIALLY FOR BLUETOOTH DEVICES

Every time I connect a Bluetooth device speaker. The Huawei laptop cannot sustain the connection; after a few minutes of connection with my Bluetooth speaker, it automatically disconnects. Every single time. I do not know what is the problem, if it is the driver or the laptop. The Bluetooth speaker works well with other devices. I am not sure why only HUAWEI laptops with Microsoft Windows 10. Is there a problem with this?

:)

 

Cannot remove bluetooth device from laptop

Hi,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.



I suggest you to follow the steps below and check if it helps.

Method 1: Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your Device. Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Hardware and devices troubleshooter

Method 2: Update the Bluetooth driver

• Right-click the Start menu, and select Device Manager.
• Expand Bluetooth
• Right-click on Bluetooth Radio and select
  Update Driver Software…
• Select Search automatically for updated driver software

Note: You can also check your computer manufacturer’s support website for Bluetooth driver packages for your computer that are compatible with Windows 10.



Refer the link below and check if it helps

Pair a Bluetooth device in Windows - Microsoft Support



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Bluetooth device shows "Code 39" error in Device Manager on Windows 10 laptop

I'm encountering an issue with my Bluetooth device on my Windows 10 laptop. In Device Manager, the Bluetooth device is displaying an error message: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)".

Here are some additional details about the problem:

• My laptop model is HP R007tx, and it is Bluetooth-capable.
  
• Despite the Bluetooth hardware being present, the device manager shows this error, indicating a problem with the device driver.
  
• When attempting to troubleshoot, I found that the Bluetooth driver's digital signature cannot be verified, suggesting a revoked signing certificate.
  

I've already tried the following troubleshooting steps without success:

• Reinstalling Bluetooth drivers obtained from the HP support website.
  
• Updating Windows and checking for driver updates.
  
• Restarting the laptop multiple times.
  
• Checking for dependencies and performing a System File Checker scan.
  

Despite these efforts, the error persists, and I'm unable to use Bluetooth functionality on my laptop.

Can anyone provide guidance on how to resolve the "Code 39" error with the Bluetooth device driver? Is there a way to address the issue with the driver's digital signature or any other troubleshooting steps I can try?

Your assistance would be greatly appreciated. Thank you!

Laptop details:

• Make and model: HP R007tx
  
• Operating system: Windows 10
  
• Bluetooth device error: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
  

 

Can't detect Bluetooth devices on Win 10

Hi Zhenyi,

I realize the inconvenience you are experiencing with Bluetooth issue. I will certainly help you.

This issue might occur if the Bluetooth service is turned off, or due to missing or incompatible Bluetooth Adapter driver or incorrect Bluetooth settings.

I suggest you to refer the below Microsoft article on "Fix connections to Bluetooth audio devices and wireless displays" and try the mentioned troubleshooting steps and see if this helps in resolving the issue.

https://support.microsoft.com/en-us...bluetooth-audio-devices-and-wireless-displays

If the issue still persists, try the below steps and see if this helps.

I suggest you to install the latest Bluetooth driver from the computer manufacturer website.

If the driver for Windows 10 is unavailable, you may install the latest driver in compatibility mode.
Compatibility mode runs the program using settings from a previous version of Windows.

Follow the below steps:

• Right-click on the setup file of the driver and select
  Properties.
• Select Compatibility tab.
• Place a check mark next to Run this program in Compatibility mode and select
  previous the version of Windows (Windows 8) from the drop down list.
• Let the driver install and then check the functionality.
  

Write to us, if you need further assistance.

Thank You.