Windows 10: https://answers.microsoft.com/en-us/windows/forum/all/cellular-option-missing-in-windows-11/...

HP Notebook

:)

 

Cellular option missing after upgrading to Windows 10

Hi,



Thank you for writing to Microsoft Community Forums.

• What is the version of Windows 10 installed on the computer?
  
  Which Windows operating system am I running?
  
  
• When you say that the cellular option is missing in Windows, where are you trying to locate the setting/option?
  

Please refer to the following article to know about cellular settings in Windows 10.

Cellular settings in Windows 10



It is possible that the adapter is disabled. Let’s see if we can enable it back.

• Open the Run window by pressing the
  Windows key and the R key together.
  
• Type NCPA.CPL and hit the Enter key.
  
• Locate the adapter name, right click on it, select
  Enable and check if it fixes the issue.
  

As per the device manufacturer’s support site, the driver updates for this device were released in 2016 which may not be compatible with the latest version of Windows 10.

ThinkPad EM7345 4G LTE Mobile Broadband



For the latest update on the compatible systems, kindly refer to:
Accessories and Options Compatibility Matrix (OCM)



However I would suggest to uninstall the EM7345 4G LTE Mobile Broadband driver completely and reinstall it.

• Download the device driver from:
  Sierra Wireless EM7345 Software for Windows 10 (64 bit)
  
• Right click on Start button (Windows logo) and select Device Manager.
  
• Under network adapters, locate Sierra Wireless EM7345 4G LTE.
  
• Right click on the device and select uninstall.
  
• Tick the checkbox to delete the driver from your computer.
  
• Reboot the computer install the driver downloaded from the above link.
  
• Reboot the computer again and see if it works.
  

You may also want to try downloading drivers from:
ThinkPad EM7345 4G LTE Mobile Broadband




I would also suggest to update the device firmware from the device manufacturer’s support site or contact
Sierra support for updated device firmware.



Hope it helps,



Regards,

Peer Samie

Microsoft Community-Moderator

 

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