Windows 10: HP Spectre x360 Convertible – Model 13-ae052nr – Won’t Boot – Fault with Windows or BIOS,...

My HP Spectre x360 Convertible won’t boot. I originally had Windows 10 and I believe I have updated to Windows 11. When I turn it on I get the black HP screen with the little circle turning at the bottom – which can go on for hours. This started after I replaced the fans and was turning it on and off repeatedly to check that the fans were running. I ran a disk check on the hard drive and it seems OK. I’ve created Windows bootable USB flash drives and if I try to repair I get nowhere. I also tried to “install” which started off fine but when it restarted it went back to the black HP screen

:)

 

HP Spectre Model x360 13-ae13dx laptop

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are unable to find the Webcam and microphone driver in Device Manager. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed on the PC? (Type
  winver in Windows search/Run command)
  
• What happens when you open the Camera app?
  
• Are you not able to see the webcam driver under Imaging devices?
  
• Are you aware of any changes on the PC prior to this issue?

As per the Product Specifications, Webcam is available in this model:
HP Spectre x360 - 13-ae013dx Product Specifications



If you are getting the following error "We can't find your camera" Error Displays in Camera App", when opening the camera app, then follow the suggestions from this article:

HP PCs - "We can't find your camera" Error Displays in Camera App (Windows 10). If you are not getting the above message then follow the suggestion from this article:

HP PCs - Webcam Troubleshooting (Windows 10, 8)



Regarding the Microphone issue, we would suggest you to run the
Audio Troubleshooter listed under Troubleshooting from the

HP website once your PC gets detected.



Let us know the results. If the issue persists, we will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator

 

HP x360 Spectre Windows Hello No Longer Working

Thanks for the suggestion. For reference (for people coming after me trying to find a solution), the steps Lee is suggesting are as follows:

• Device Security > Security Processor Details > Security Processor Troubleshooting > Clear TPM

Appreciate the help, Lee, but resetting the TPM using the process above didn't work. All it did was make me reset my PIN and sign in again via my Microsoft account. As I mentioned in my initial post, I have an HP Spectre
x360 Convertible 13-ae0xx, so I've been using the drivers found here:

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-ae000-x360-convertible-pc/16779579

Also as I mentioned, the latest drivers are installed - that's always my first go-to solution (other than turning it off and on again! ).

Any other suggestions?

 

HP Spectre Model x360 13-ae13dx laptop

Do all HP Spectre Model x360 13-ae13dx laptops have built-in webcams and microphones? Cannot find these on device manager, but seems to be physically present, so maybe the output from both just go to China (where my device was made)?