Windows 10: HP Printer software always failed to be installed in Windows Update

I have HP printers in my network.

:)

 

Windows Updates failed to instal

I just did step one and they have just all installed.... thank you so much.... it was quite frustrating having that update window pop up every 5 minutes and failing to instal every time

Thanks mate

 

HP printer update failing

There used to be an HP printer on my friend's computer. When it died they purchased and installed a new printer (not HP) which is working correctly. They also uninstalled the HP printer. As it turns out Windows update has been failing everyday for months trying to update the old HP printer.

Here's what I've checked.

1. Under the printers in the control panel there is no HP printer listed. Just the new printer.
   
2. Under Uninstall a program there is no HP anything listed.
   
3. I found and disabled the HP service running. It stays disabled after restarts, but this issue is still there.
   
4. There are no HP processes running under startup processes. Nothing to disable there.
   

 

Problem installing HP printer driver software. Possible solution found

Printer: HP OfficeJet Pro 6975 System: Windows 10 Pro Connection: Wi-Fi 2.4GHz Printer setup options:

• Basic Webpack
• Full Webpack
• HP Easy Start

Note these programs install the HP printer driver and the HP Printer Assistant software. Also, the HP Desktop Icon is placed on the desktop which is a shortcut to launch HP Printer Assistant. HP Desktop Icon

HP Printer Assistant

I have had the printer several years. Currently it is working fine with several desktop and laptop computers. Note over the last few years I did have a few problems. I suspect it was caused by a Windows update. Installing the latest HP driver solved the problem. I needed to install/reinstall the printer driver and software on a couple desktop computers. 1st computer. It had the printer software already installed but the HP Printer Assistant software was not working. Try 1: I installed Basic Webpack. Result 1: It couldn't find the printer. Try 2: I uninstalled the previous installation. Installed Basic Webpack again. Result 2: It found the printer and tried to install but hung at the last step where it said it was trying to activate. Note a large window had popped up. It was all white with nothing on it. After 30 minutes I gave up and closed that window. I clicked on the HP desktop icon but all it did was restart the setup process. I made a few Google searches and found other people complaining about this problem. A tried the so call fixes but none of them worked. I then came across a post that claimed the problem was caused by the removal of Internet Explorer 11 (IE11). I found a download for IE11. When I tried to install it, Windows freaked out and claimed I needed to stop what I was doing and use Edge instead. Whenever I tried to launch IE11, Edge interceded and launched instead. Note I found out that installing IE11 was not enough. I needed to launch it at least one time.

Try 3: I uninstalled the previous installation. I installed Basic Webpack again. Result 3: It found the printer and tried to install but hung at the last step where it said it was trying to activate. I waited a few minutes and closed the large window again. However, this time when clicked on the HP desktop icon the HP Printer Assistant launched like it should have. Note what I left out is that I also tried the Full Webpack and HP Easy Start. It made no difference. They failed the same way. I successfully installed the HP printer and software on the other desktop computer. The only difference was that it never had the printer software before. I also had to install IE11.