Windows 10: HP 15-P390NR BSOD and freezing

Discus and support HP 15-P390NR BSOD and freezing in Windows 10 Gaming to solve the problem; I have an older HP Laptop HP 15-P390NR. Windows 10. Brand new 1TB SSD. 16GB ram. I have had this computer for years and has been excellent. Years ago I... Discussion in 'Windows 10 Gaming' started by Wayne Vanderhoff, Apr 17, 2025 at 11:57 AM.

  1. HP 15-P390NR BSOD and freezing


    I have an older HP Laptop HP 15-P390NR. Windows 10. Brand new 1TB SSD. 16GB ram. I have had this computer for years and has been excellent. Years ago I upgraded the ram and it worked perfectly up until a few months ago. I use it mostly for vector drawings and some graphic design on CorelDraw. A few months ago it started doing the BSOD. It was not constant, and was completely random. I could work on computer all day it would be fine then out of the blue pun intended BSOD. It would restart, and again it would be fine. Could be fine all day or it could happen again immediately. Also some times

    :)
     
    Wayne Vanderhoff, Apr 17, 2025 at 11:57 AM
    #1

  2. HP Pavillion Power 15" Windows 10 Freeze

    My Laptop keeps freezing once in a while. Once it freezes, it will stay frozen until i either unplug my charger or replug my charger.

    I am still unable to fix it, but here are some input.

    Laptop: HP Pavillion Power 15"

    Some symptoms:

    • Ram is around 80% usage or higher
    • The computer does not lag
    • This happens less frequently after restarting and happens more frequently the longer I kept the laptop on or without shutting down (sleeping and turning on)

    Thing's I have tried to change:

    • the max cpu power in the power management
    • the power plan
     
    Steven Mahasin, Apr 17, 2025 at 12:03 PM
    #2
  3. Xlrtech Win User
    HP laptop - multiple BSODs

    I have an HP Pavilion 15-cs0021na, (Intel i3, 8GB, 128GB SSD) running Windows 10 Home, which exhibits the following characteristics:


    • On startup, occasionally completes boot, but within 5 minutes, BSODs. with a random error, e.g. Page Fault, IRQL not equal, Memory Management and so on.
    • Repeated attempts to reboot then fail with more random BSODs
    • Rarely, it will attempt a Startup Repair – which will invariably fail with another BSOD.
    • Wiping the hard disk and attempting to install a clean version of the OS (downloaded from Microsoft using Media Creation Tool to USB stick) will get a little way into the process, then fail with BSOD as above.

    What I’ve done:


    • Attempted clean install as above.
    • Run multiple hardware tests on Memory and SSD - HP’s built-in tests, Memtest86, Seagate disk tools. All tests pass with no errors.
    • Updated BIOS from Insyde F.04 to F.22 (HP supplied).
    • Repeated clean install, same result.

    I have now run out of ideas, and am at a loss to understand what is causing these errors. How are BSODs generated if no Windows installation is present? Is it likely that a hardware component other than RAM or the SSD is causing these?

    Any and all suggestions will be much appreciated.
     
  4. GHariz Win User

    HP 15-P390NR BSOD and freezing

    HP Envy 15-j101ex - Windows 10 Pro x64 - HyperV - startup Freeze

    I have an HP Envy 15-j101ex laptop. It is running Windows 10 Pro 64 bit. It has the latest BIOS from HP: Insyde F.65

    I need to turn ON Hyper-V (hyper-V Hypervisor) to create some virtual machines. So I have added the Windows Features (turned on in Control Panel Add Windows Features): Hyper-V Platform and Hyper-V Management Tools.

    For the Hyper-V Hypervisor to work, Hardware Assisted Virtualization needs to be turned ON in the BIOS. The laptop does support Hardware Assisted Virtualization. But when "Virtualization Technology" is enabled in the BIOS (with UEFI enabled), this ends in a boot freeze with the rotating circle (under the HP logo) and the laptop never starts up. Virtualization Technology has to be turned OFF or the laptop will not boot up.

    I have checked the Microsoft site and ran the tools suggested: coreinfo.exe, SLAT status check, DEP checked. Everything on the laptop is as expected in the requirements for Hyper-V.

    Any suggested fixes?

    Note: I have seen suggestions to disable Bluetooth and uninstall the driver. But if I uninstall Bluetooth drivers, Windows automatically reinstalls the Bluetooth drivers after a restart. And if the BT device is just disabled in device manager (without drivers uninstall), the problem (failed boot) still occurs.
     
Thema:

HP 15-P390NR BSOD and freezing

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