Windows 10: How would I reset my PC without a recovery key?

So I brought a preowned PC and I looked at the directions to reset a P.C. from this website and it worked for a majority but when I got to the reset this P.C. page it’s asking for a recovery key I don’t have their recovery key and I don’t know how to reset it so I can make my own account with Microsoft or Windows or whatever so I need help and I don’t know what the recovery key is

:)

 

Can anyone give me the reset recovery key for windows 10

Hello,

Thank you for contacting Microsoft Community.

A quick question before we proceed:

Are you referring to the Recovery key for BitLocker or the key that needed for resetting Windows Phone?



If you are referring to the Reset Key that is needed for Windows Recovery, then I suggest you to follow the steps below and check if it helps:

• Go to account.microsoft.com/devices.
• Next to the phone you no longer own, click I don't own this phone anymore.
• Select “I’m ready to remove my phone “check box, note the
  recovery key, and then click Remove. The recovery key will display on the page and will also be emailed to you.
• When you're certain that you have your recovery key saved, select “I’ve kept a copy of the recovery key “ check box, and then click Okay.
• Forward the recovery key email to your phone recipient.

Your phone is no longer listed on account.microsoft.com/devices, and you can remove Reset Protection during phone setup using recovery key option.



If you are referring to reset key for BitLocker, then I suggest you to refer to the following Microsoft article.

http://windows.microsoft.com/en-us/windows-10/find-my-bitlocker-recovery-key

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

PC prompting for Bitlocker recovery key, cannot find the recovery key

Hello Leckbir,



Thank you for writing to Microsoft Community Forums.



For further clarity on the issue and to guide you accordingly, respond to the questions listed below:

1. Since when are you facing this issue?
   
2. Are you aware of any changes being made to the PC?
   
3. Which version of Windows is installed on the PC?
   
4. What is the make and model of the PC?
   

This issue can be caused if a BIOS/firmware update has been pushed to your PC either through Windows Updates or any other OEM media update.



If you have set up the Bitlocker on your PC, I suggest you to look for the recovery key on your Microsoft account. Also, you can refer the article

Find my BitLocker recovery key.



Hope it helps.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Bitlock recovery to reset password

Hi,

I'm sorry to hear that you're having trouble accessing your PC due to a forgotten password. In this situation, you can try using the BitLocker recovery key to reset your password. Here are the steps:

1. On the sign-in screen, click on "I forgot my password" or "Reset password."
   
2. On the next screen, enter your Microsoft account email address or phone number associated with your account.
   
3. You will be prompted to enter the recovery key. Copy and paste the BitLocker Recovery Key from your Microsoft account page where your device is listed under "Devices."
   
4. Once you have entered the recovery key, follow the on-screen instructions to reset your password.
   

If you don't have access to the BitLocker recovery key or if it doesn't work, you can try using the Windows installation media to reset your password. Here are the steps:

1. Create a Windows installation media (such as a bootable USB drive or DVD) on another working PC using the Media Creation Tool provided by Microsoft.
   
2. Insert the installation media into your locked PC and restart it.
   
3. Press the necessary key to access the boot menu or BIOS setup, and select the installation media as the boot device.
   
4. Follow the on-screen instructions to install Windows.
   
5. When you reach the screen where you're prompted to select the partition to install Windows, click on "Repair your computer" instead.
   
6. Select "Troubleshoot" and then "Reset this PC" or "Advanced options" and then "Command Prompt."
   
7. In the Command Prompt, type the following command to reset the password for the local user account: net user [username] [newpassword], where [username] is the name of the locked account and [newpassword] is the new password you want to use.
   
8. Restart your PC and sign in with the new password.
   

I hope this helps you regain access to your PC. Let me know if you have any further questions.

Regards

Shuaib