Windows 10: How to return computer to original condition

computer 10 years old running MS 10. Something got into computer, and I cannot return it to its original state. Backgrounds have changed colors, pages are black with white type, page formats have all changed. When I looked at Add or Delete Programs, most if not all operating programs have been replaced in one day. I did security check which ran for hours and no results. I have new programs installed for PC health and Driver updates which I never requested. Something has taken over this computer. Help

:)

 

There is no "Return your computer to factory condition" option

I am trying to reformat this old PC (Windows 7 Professional) my mom gave me which still has some files that she doesn't need anymore. I watched a tutorial on YouTube, it said that the steps are
"Start > Control Panel > System and Security > Backup and Restore > Recover system settings or your computer > Advanced recovery methods" . I followed them all but then the next step was " > Return your computer to factory condition" which
I cannot seem to find on this PC. Any help?

 

Origin will not load

Hi,



Thank you for writing to Microsoft Community Forums.



In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Which was the update that was installed prior to this issue?
   
2. What is the version of your Windows 10 computer? (To check the version of your Windows 10, you can refer
   See which version of Windows 10 you have).
   
3. Do you get any error message while launching the Origin application?
   
4. What was the error message that you got while reinstalling the Origin application?
   
5. Are you facing this issue with any other applications?
   

Meanwhile, I suggest you to follow the below steps and check if you are able to launch Origin application.

1. Follow the steps mentioned in Uninstalling Origin Application
   and completely uninstall Origin from your computer.
   
2. Then, put your computer in a Clean Boot State
   and delete the folders from the following locations.
   

• Note: A Clean Boot starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. Your computer may temporarily lose
  some functionality while in a clean boot environment, however, that functionality will return when you reset the computer to start normally after you have finished your troubleshooting.
  

• C:\ProgramData\Origin\
  
• C:\Users\YourUserName\AppData\Local\Origin\
  
• C:\Users\YourUserName\AppData\Roaming\Origin\
  
• C:\ProgramData\Electronic Arts\EA Services\License\
  

1. Then, Download Origin and install it with the computer being in a Clean Boot
   State.
   
2. Then, place the computer to normal boot by going to
   Reset the computer to start normally after clean boot troubleshooting section in the Clean Boot link and check if you are able to launch the Origin application.
   

Write to us with the updated results and the required information for us to be able to assist you further.

 

Pictures cannot be sorted returns back to original

Hi,

Thank you for posting in Community.

We understand your concern and we will provide the assistance required to help you resolve the issue.

Before we proceed, I would like you to provide the information stated below:

Can you state what you mean by " icon list "?

As per the information that you have provided, I understand that you are unable to sort your photos and they keep on returning back to the original state. If that is the case I would suggest that you try to arrange the pictures by using the
Group By feature and check if they return back to the original state. Follow the steps below to do so.

1. Open the folder that contains your pictures.

2. Click on the View tab located on top of the folder.

3. Click on Group By and select the type you want to sort your pictures in and check

Your reply is very important to ensure a proper resolution. Please get back to us with the above information to assist you accordingly.