Windows 10: How to fix "PUR-UserAlreadyOwnsContent" in Roblox

When i tried to buy 80 Robux in the Microsoft store version of Roblox, I got an error code saying something like "Server could not verify the transaction", or something like that, I don't remember. I've tried uninstalling the app and updating it and nothing has worked. The worst part is that money was deducted from my account.

:)

 

Error with PUR-UserAlreadyOwnsContent

Hello Christopher H_RI,

Thanks for using Microsoft products and posting in the community.

I understand that you get a PUR-UserAlreadyOwnsContent error after buying something from the Microsoft Store,which may occur when you try to install or update an application or game that you already own or have installed on another device. You can try these steps to resolve this error.

- Log out of your Microsoft account and log back in

- Check your order history to make sure you have successfully completed your purchase

If you are still having the same problem, try buying again by changing your account and logging into the Microsoft Store.

If you don't have another account on your system try creating a new local administrator account to sign in.

Click here Create a local user or administrator account in Windows for more detailed.

Please feel free to let me know if you have any further updates, thanks.

Best Regards,

Lenka-MSFT| Microsoft Community Support Specialist

 

Error with PUR-UserAlreadyOwnsContent

Hello Christopher H_RI,

I understand how you feel and agree with your thoughts.

Maybe you can refer to the solution in the following link.

PUR-UserAlreadyOwnsContent

If this still does not work, it may be necessary to give feedback to Microsoft Stroe about the issue.

Click on the "Help" button in the bottom left corner of the Microsoft Stroe homepage > select "Feedback"

Please feel free to let me know if you have any further updates, thanks.

Best Regards,

Lenka-MSFT| Microsoft Community Support Specialist

 

Error with PUR-UserAlreadyOwnsContent

I'm getting a "Looks like you already own this..." message with error "PUR-UserAlreadyOwnsContent" when I try to purchase extras for Fishdom (extra lives, resources, etc.).I'm on a Windows 10 PC, and I didn't have this problem before yesterday, nor do I have it now on other devices in my house. It's also true that I've previously purchased the "content", but they are all things that you are able to purchase over and over again as often as you want (they aren't an app, just add-ons), not just one-time purchases. I have found 5 year-old references to this problem online but none of the mentioned fixes have helped: I've resent Microsoft Store, uninstalled and reinstalled the app, cleared caches. The only thing that changed is a recently did the latest Windows update, but I also did that on the other devices in my house and they don't have this problem.