Windows 10: How to fix a black screen on startup after installing graphics drivers?

I recently installed new AMD graphics drivers and while installing, the screen went black. It did say the display might flicker during installation, but it stayed black. I left it for an hour before restarting, thinking that my PC froze or something. I'm not tech savvy or anything. When I start it up now, I can hear the sound that it makes when it loaded into the login screen, but still have no visuals. I tried googling and testing some methods to a similar problem, but it doesn't seem to have any effect. Or I can't tell because I can't see a thing. I don't know what else I can try or what cau

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Black screen after installing Intel HD Graphics 630 driver

The screen turns black as soon as Intel HD Graphics 630 drivers are updated.

All other drivers are installed and updated.

Everything works normally until the driver is being installed. During the installation process the screen goes black. The cursor does not appear and the keyboard is still lit.

Whenever i restarted the laptop, after the windows loading screen, the screen goes back to black. The solution is to enter safe mode and uninstall the HD Graphics 630 driver, therefore
using the Microsoft Basic Video Adapter.

However, with this basic driver, the laptop performance drops in applications that require graphics processing, making it impractical to use in such situations.

I tried these possible solutions:

• I tried to install several versions of the driver, which were available on the dell website itself or on the intel website, and all of them had a black screen during the installation.
• I disabled Windows Update because it was Installing the driver automatically and the screen was turning black after a few minutes, so it doesn't work too.
• I have also completely uninstalled the nvidia and intel drivers using DDU and tried to install hd graphics 630 drivers, but the black screen still persists.
• Tried to update using the device manager. Same thing, screen still turns black.
• I also tried to use an external monitor to see if there was video, the issue persists.
• I already contacted dell and intell support, noboby seems to have a solution.

Laptop: Dell Inspiron 15 Gaming 7567
Windows 10 Pro version 1903
Bios version 1.10.0
Intel HD Graphics 630
NVIDIA GeForce GTX 1050 Ti
Intel Core i7-7700HQ

 

Windows 10 Screen Flickering Black and Graphical Glitches

Hi Daniel,



Welcome to Microsoft Community and thank you for posting. We appreciate your interest in Windows 10.



I understand the inconvenience that you are unable to access the system after an update on Windows 10, we will help you with this issue.

As the issue does not persists in safe mode I suggest to perform the below troubleshooting steps and check:

Follow the below steps:

• 
  From the Lock screen, click on
  Power button.
  
• 
  Press and hold the Shift key from the Keyboard and Click on
  Restart and try to enter the Safe mode.
  

Kindly try to start your computer in Safe mode from the Windows Recovery Environment.

• After your PC restarts to the Choose an option screen, select Troubleshoot
  > Advanced options > Startup Settings >Restart.
• After your PC restarts, select a startup setting as Safe Mode with Networking by pressing the corresponding number.

Once you have entered into the Safe mode then, try to update the drivers

Step 2: Check if the NVIDIA graphics card is detected in device manager. If it is detected, update it's drivers and check if that helps.

• 
  Right click on the Start button from the desktop and select
  Device Manager.
  
• 
  In the list of Hardware categories, double-click the category your device is in and then double-tap the device you want. For example, to see your video card, click Display adapters, and then double-click the video
  card name.
  
• 
  Click the Driver tab, click
  Update Driver, and then follow the instructions. You might be asked for an admin password or to confirm your choice.
  

Step 3: If that does not fix the issue, please reinstall the display adapter drivers.

• 
  Right click on the Start button from the desktop and select
  Device Manager.
  
• 
  Locate and expand Display adapter.
  
• 
  Right-click on the Display adapter that is listed and click “Uninstall”.
  

Restart the computer and download, install the latest drivers from the NVIDIA website.

http://www.nvidia.com/Download/index.aspx



For blue screen/ Black screen errors, I suggest you to refer to the below Microsoft articles:

Troubleshoot blue screen errors

And,

Troubleshoot black screen problems

Hope this information helps. Reply to the post with updated status of the issue to assist you further.

 

Black screen on Edge

Hello,

Thank you for posting your query in Microsoft Community.

Please answer the question below:

• Did you make any recent hardware/software changes?
• Is the complete screen black?

Uninstall and Reinstall the Graphics Card Drivers.

Step 1: Uninstall the Graphics Card
Drivers

• 
  Press “Windows Logo” + “X” keys on the keyboard.
  
• 
  Click on “Device Manager” from that list.
  
• 
  Search for the Graphics Card
  from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
  from the computer.
  
• 
  Follow the on-screen instructions to complete it and then restart the computer if prompted.
  

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website:

Step 2: Go to the Computer or Graphics Card
manufacturer’s website and search for the latest Windows 10 drivers available for the
Graphics Card model and then install it by following the instructions given in the website.

Please get back to us with the screen shot of the black screen.

I would suggest you to check this link and see if it helps.

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I hope this helps you. If you have any further queries, feel free to contact us. We will be happy to help you.

Thank you.